Hi Steve ,<br><br>I was actually looking forward for the same thing , do y ou have something like this , as an example?<br><br>regards<br><br>Junaid Uppal<br><br><br><div><span class="gmail_quote">On 5/9/06, <b class="gmail_sendername">
Steve Totaro</b> <<a href="mailto:stotaro@asteriskhelpdesk.com">stotaro@asteriskhelpdesk.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Use an activex screenpop.<br><br>Thanks,<br>Steve Totaro<br><br>> -----Original Message-----<br>> From: Kevin Savoy [mailto:<a href="mailto:ksavoy@novo1.com">ksavoy@novo1.com</a>]<br>> Sent: Monday, May 08, 2006 3:32 PM
<br>> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'<br>> Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer<br>><br>> This may be the way to go but not the best. Our agents frankly aren't
<br>the<br>> brightest people and I can see them forgetting it as soon as it is<br>said to<br>> them, or they are not paying attention and missing the announcement<br>but it<br>> is something to look into. Thanks
<br>><br>> -----Original Message-----<br>> From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">
asterisk-users-bounces@lists.digium.com</a>] On Behalf Of Time<br>Bandit<br>> Sent: Monday, May 08, 2006 2:23 PM<br>> To: Asterisk Users Mailing List - Non-Commercial Discussion<br>> Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
<br>><br>> > Ok I can get this to work now the next problem is since the agent<br>stays<br>> > "off-hook" when a call is presented to them there is no indication<br>of<br>> what<br>> > call this is. Being an inbound call center we have 100's of clients.
<br>> 1,000's<br>> > of toll frees and DNIS. We use the Asterisk callerID function to<br>assign<br>> a<br>> > name to each call so that when the call is presented to the agent it<br>> > displays which company the call is for. With AgentLogin all the
<br>agent<br>> gets<br>> > is the number they dialed to log in. No idea which client this call<br>is<br>> for.<br>> > Any ideas there?<br>> When you send the caller to the queue, you can pass the name of the
<br>> audio file to be played as the announcement to the agent when he gets<br>> the call. Maybe you could use that and pre-record the name of the<br>> customer, passing that audio file<br>><br>> something like "exten =>
<br>> 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"<br>><br>> maybe you could also use festival<br>><br>> hth<br>> _______________________________________________<br>> --Bandwidth and Colocation provided by
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