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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=123141113-09052006>Like i said, an activex screenpop. You could even
pop them directly to the customer's account.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>Thanks,<BR>Steve Totaro<BR><BR> </FONT> </P>
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<FONT face=Tahoma size=2><B>From:</B> Kevin Savoy [mailto:ksavoy@novo1.com]
<BR><B>Sent:</B> Tuesday, May 09, 2006 9:08 AM<BR><B>To:</B> 'Asterisk Users
Mailing List - Non-Commercial Discussion'<BR><B>Subject:</B> RE:
[Asterisk-Users] Call Center Phone with Auto Answer<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I see two problems with
doing it this way. One the agent is not paying attention and misses the
announcement. Two we have some queues that can have as many 800+ toll free
numbers pointed at the same queue. The agents need to be able to know which of
the toll free numbers was dialed. We do that in our current system by putting
the last four digits of the toll free on the phone display. With the below
scenario it will not only have to have a variable as to which account but also
say out the digits of the last four but only on certain accounts. That is
possible I realize but messy. </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I need a combination of
the two scenarios. AgentCallBackLogin so that I can have a phone display but
AgentLogin so that there is no Call Back and just presents the call. Unless I
can come up with something I’m guessing we are going to have to write some kind
of program that can do this instead.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Anyone have anything
else to add? Thanks</SPAN></FONT></P>
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style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Junaid Uppal<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, May 09, 2006 2:57
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Asterisk Users Mailing
List - Non-Commercial Discussion<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [Asterisk-Users] Call Center
Phone with Auto Answer</SPAN></FONT></P></DIV>
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style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Hi Steve ,<BR><BR>I was actually looking
forward for the same thing , do y ou have something like this , as an
example?<BR><BR>regards<BR><BR>Junaid Uppal<BR><BR></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 5/9/06, <B><SPAN
style="FONT-WEIGHT: bold">Steve Totaro</SPAN></B> <<A
href="mailto:stotaro@asteriskhelpdesk.com">stotaro@asteriskhelpdesk.com</A>>
wrote:</SPAN></FONT></SPAN></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Use an activex screenpop.<BR><BR>Thanks,<BR>Steve
Totaro<BR><BR>> -----Original Message-----<BR>> From: Kevin Savoy
[mailto:<A href="mailto:ksavoy@novo1.com">ksavoy@novo1.com</A>]<BR>> Sent:
Monday, May 08, 2006 3:32 PM <BR>> To: 'Asterisk Users Mailing List -
Non-Commercial Discussion'<BR>> Subject: RE: [Asterisk-Users] Call Center
Phone with Auto Answer<BR>><BR>> This may be the way to go but not the
best. Our agents frankly aren't <BR>the<BR>> brightest people and I can see
them forgetting it as soon as it is<BR>said to<BR>> them, or they are not
paying attention and missing the announcement<BR>but it<BR>> is something to
look into. Thanks <BR>><BR>> -----Original Message-----<BR>> From: <A
href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</A><BR>>
[mailto:<A href="mailto:asterisk-users-bounces@lists.digium.com">
asterisk-users-bounces@lists.digium.com</A>] On Behalf Of Time<BR>Bandit<BR>>
Sent: Monday, May 08, 2006 2:23 PM<BR>> To: Asterisk Users Mailing List -
Non-Commercial Discussion<BR>> Subject: Re: [Asterisk-Users] Call Center
Phone with Auto Answer <BR>><BR>> > Ok I can get this to work now the
next problem is since the agent<BR>stays<BR>> > "off-hook" when a call is
presented to them there is no indication<BR>of<BR>> what<BR>> > call
this is. Being an inbound call center we have 100's of clients. <BR>>
1,000's<BR>> > of toll frees and DNIS. We use the Asterisk callerID
function to<BR>assign<BR>> a<BR>> > name to each call so that when the
call is presented to the agent it<BR>> > displays which company the call
is for. With AgentLogin all the <BR>agent<BR>> gets<BR>> > is the
number they dialed to log in. No idea which client this call<BR>is<BR>>
for.<BR>> > Any ideas there?<BR>> When you send the caller to the
queue, you can pass the name of the <BR>> audio file to be played as the
announcement to the agent when he gets<BR>> the call. Maybe you could use
that and pre-record the name of the<BR>> customer, passing that audio
file<BR>><BR>> something like "exten => <BR>>
8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"<BR>><BR>> maybe you
could also use festival<BR>><BR>> hth<BR>>
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