Thanks Kevin,<br>the tip worked like a charm. However, there are newer issues now! Is there any way of knowing which users are looed in? sometimes, customer support users forget to login B4 they shutdown their computers (we use soft phones) and "presistentmembers=yes" is set in
queues.conf so the users are not logged off automatically . I have an extension on which I dial to get the count of loged in users. Is there a way to find out which extensions are currently logged in??<br><br>Thanks agai
<br><br><div><span class="gmail_quote">On 4/24/06, <b class="gmail_sendername">Kevin Smith</b> <<a href="mailto:kevin.smith@mercury.net">kevin.smith@mercury.net</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<br><br>What I would suggest doing, since we have a similar setup (where our 24<br>support contracts can enter a pin number to be routed to an on call<br>tech) is I use the function QUEUEAGENTCOUNT(queue name). Since you said
<br>that the calls should only be routed after the last support person logs<br>out, just do a test to see if there is anyone logged in the queue, if<br>not, send them to the NOC.<br><br>example:<br><br>exten => s,1,gotoif,$[${QUEUEAGENTCOUNT(124)} > 0]?YES:NO
<br>exten => s,n(YES),queue(124) ;Since there are more then 0 people in your<br>queue<br>exten => s,n(NO),queue(123) ; If there less then or equal to 0<br><br>You also can run other tests and use logic and's and or's to make the
<br>tests more complex.<br><br>Hopefully this will help,<br><br>Kevin<br><br><br></blockquote></div><br>