<div>...mhm... are you sure the agent transfers the call using "asterisk transfer" facility (ie, not using the "transfer" softkey of the phone)?</div>
<div>If this is the case, the agent should become free after the transfer...<br><br> </div>
<div><span class="gmail_quote">2006/4/19, Mark Roeten <<a href="mailto:mroeten@tintel.nl">mroeten@tintel.nl</a>>:</span>
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<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello,</span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have the following situation: </span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p style="MARGIN-LEFT: 36pt; TEXT-INDENT: -18pt"><font face="Times New Roman" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt"><span>-<font face="Times New Roman" size="1"><span> </span></font></span></span></font>
<font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Someone dials in and enters a queue;</span></font></p>
<p style="MARGIN-LEFT: 36pt; TEXT-INDENT: -18pt"><font face="Times New Roman" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt"><span>-<font face="Times New Roman" size="1"><span> </span></font></span></span></font>
<font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Agent 1000 answers the call using a cisco 7912 phone;</span></font></p>
<p style="MARGIN-LEFT: 36pt; TEXT-INDENT: -18pt"><font face="Times New Roman" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt"><span>-<font face="Times New Roman" size="1"><span> </span></font></span></span></font>
<font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Agent 1000 transfers the call using # to a external number (e.g. mobile phone);</span></font></p>
<p style="MARGIN-LEFT: 36pt; TEXT-INDENT: -18pt"><font face="Times New Roman" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt"><span>-<font face="Times New Roman" size="1"><span> </span></font></span></span></font>
<font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The caller is now talking directly to the mobile phone, agent 1000 is no longer needed;</span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The problem now is that Agent 1000 remains busy until the transferred call ends. The situation I want to create is that the agent is available directly after the transfer. Any thoughts how to solve this problem?
</span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Regards,</span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Mark<font color="black"><span style="COLOR: black"></span></font></span></font></p></div></div><br>_______________________________________________
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