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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'>I’m using the asterisk
transfer facility (#). The agent dials #00612345678. The extensions.conf looks
like this: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=DE style='font-size:12.0pt;color:black'>exten => 00612345678,1,Dial(SIP/0612345678@host.com)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'>exten => 00612345678,2,Congestion<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'>Any ideas? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Van:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>Namens </span></b>picciuX<br>
<b><span style='font-weight:bold'>Verzonden:</span></b> woensdag 19 april 2006
11:40<br>
<b><span style='font-weight:bold'>Aan:</span></b> Asterisk Users Mailing List -
Non-Commercial Discussion<br>
<b><span style='font-weight:bold'>Onderwerp:</span></b> Re: [Asterisk-Users]
SIP transfers of queued calls doesn't make agentavailable</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>...mhm... are you sure the agent transfers the call using
"asterisk transfer" facility (ie, not using the "transfer"
softkey of the phone)?<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>If this is the case, the agent should become free after the transfer...<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>2006/4/19, Mark Roeten <<a
href="mailto:mroeten@tintel.nl">mroeten@tintel.nl</a>>:</span></font></span>
<o:p></o:p></p>
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<div>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Hello,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>I have the following situation: </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'> </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt;text-indent:-18.0pt'><font size=2
face="Times New Roman"><span lang=EN-GB style='font-size:10.0pt'>-</span></font><font
size=1><span lang=EN-GB style='font-size:7.5pt'>
</span></font><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;
font-family:Arial'>Someone dials in and enters a queue;</span></font><o:p></o:p></p>
<p style='margin-left:36.0pt;text-indent:-18.0pt'><font size=2
face="Times New Roman"><span lang=EN-GB style='font-size:10.0pt'>-</span></font><font
size=1><span lang=EN-GB style='font-size:7.5pt'>
</span></font><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;
font-family:Arial'>Agent 1000 answers the call using a cisco 7912 phone;</span></font><o:p></o:p></p>
<p style='margin-left:36.0pt;text-indent:-18.0pt'><font size=2
face="Times New Roman"><span lang=EN-GB style='font-size:10.0pt'>-</span></font><font
size=1><span lang=EN-GB style='font-size:7.5pt'>
</span></font><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;
font-family:Arial'>Agent 1000 transfers the call using # to a external number
(e.g. mobile phone);</span></font><o:p></o:p></p>
<p style='margin-left:36.0pt;text-indent:-18.0pt'><font size=2
face="Times New Roman"><span lang=EN-GB style='font-size:10.0pt'>-</span></font><font
size=1><span lang=EN-GB style='font-size:7.5pt'>
</span></font><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;
font-family:Arial'>The caller is now talking directly to the mobile phone,
agent 1000 is no longer needed;</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>The problem now is that Agent 1000 remains busy until the transferred
call ends. The situation I want to create is that the agent is available
directly after the transfer. Any thoughts how to solve this problem? </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Regards,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Mark</span></font><o:p></o:p></p>
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