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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have several queues configured at my call center
for different support levels.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Today, something weird happened:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>- A client called
queue 1 and was answered by an agent</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006></SPAN><SPAN class=493131213-05042006><FONT
face=Arial size=2>- The agent transferred the call to an user (not a queue), by
dialing the atxtransfer (1) key defined in features.conf</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>- The user
transferred the client to another Queue, by using the second channel and the
XFer key of her EyeBeam softphone)</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>- The client entered
this second queue and was answered correctly by an analyst from this second
queue.</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>But, when I ran
"show queue secondqueue" or "show agents", even though the analyst is busy, she
appear as available and the call is not registered in queue_log or anywhere
else. She also can receive other calls from this queue, since she is not
considered busy by the Queue application.</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>Has anybody already
realized this issue? Is this a bug or a misuse?</FONT></SPAN></DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493131213-05042006><FONT face=Arial size=2>Thank
you!!!<BR>Dov</FONT></SPAN></DIV></DIV></BODY></HTML>