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<font size="3" color="blue" face="Times New Roman"><span lang="EN-US"
style="font-size: 12pt; color: blue;">Can the asterisk support a
“coaching
function” for the Supervisor to tap onto a call and coach the agent as
she speaks to the customer without the customer hearing it.?<br>
<br>
</span></font><font size="3" color="blue" face="Times New Roman"><span
lang="EN-US" style="font-size: 12pt; color: blue;">Customer database
management softward
(or CRM) – is this being included?<br>
<br>
Best regards<br>
Stephen<br>
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