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<DIV dir=ltr align=left><SPAN class=134112716-17022006><FONT face=Arial
color=#0000ff size=2>Hello,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=134112716-17022006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=134112716-17022006><FONT face=Arial
color=#0000ff size=2>I'm not sure what you mean, could you
elaborate?</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><SPAN class=134112716-17022006><FONT face=Arial color=#0000ff
size=2>Thanks,</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><I><SPAN lang=en-us><FONT face=Arial size=2>-- -- --</FONT>
</SPAN></I><BR><I><SPAN lang=en-us><FONT face=Arial size=2> Christopher T.
Aloi</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial size=2> USA
Datanet - Technical Support Engineer</FONT></SPAN></I> <BR><I><SPAN
lang=en-us><FONT face=Arial size=2> 318 South Clinton
Street</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial
size=2> Syracuse, NY 13202</FONT></SPAN></I> <BR><I><SPAN lang=en-us><FONT
face=Arial size=2> C: (315) 569 4033</FONT></SPAN></I> <BR><I><SPAN
lang=en-us><FONT face=Arial size=2> O: (315) 579 7074</FONT></SPAN></I>
<BR><I><SPAN lang=en-us><FONT face=Arial size=2> E: </FONT></SPAN></I><A
href="mailto:caloi@usadatanet.com"><I><SPAN lang=en-us><U><FONT face=Arial
color=#0000ff size=2>caloi@usadatanet.com</FONT></U></SPAN></I></A><I><SPAN
lang=en-us></SPAN></I> <BR><I><SPAN lang=en-us><FONT face=Arial size=2>-- --
--</FONT></SPAN></I><SPAN lang=en-us> </SPAN></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Wojciech Tryc
[mailto:Wojciech.Tryc@pikatech.com] <BR><B>Sent:</B> Friday, February 17, 2006
10:47 AM<BR><B>To:</B> Asterisk Users Mailing List - Non-Commercial
Discussion<BR><B>Subject:</B> RE: [Asterisk-Users] A unique 'click to call'
project - Could usesomeadvice<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Why don’t you use Local
and router functionality to find a route to PSTN based
agents?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">W<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Aloi,
Christopher [mailto:caloi@usadatanet.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, February 17, 2006 10:07
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Asterisk Users Mailing
List - Non-Commercial Discussion<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [Asterisk-Users] A unique 'click
to call' project - Could use someadvice</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Hello
List,</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I work for an IP
communication provider in upstate NY as the engineer assisting our technical
support team.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">We provide a number of
different Telco systems to residential subscribers; and in an effort to more
effectively trouble shoot termination problems I came up with the idea of
creating a click to call system that will allow our agents to effortlessly place
test calls.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">On a daily basis we
place numerous (50-100) 'test' calls to various locations in the
<st1:country-region w:st="on"><st1:place
w:st="on">US</st1:place></st1:country-region>; these 'test' calls are routed
using one of three different phone systems:</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">1) The
PSTN</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">2) Broadband phone
platform one</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">3) Broadband phone
platform two</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I have an Asterisk
server configured that can terminate out three platforms listed
above.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Our support agents are
behind a Televantage ACD using D-TermSeries E NEC phones.
</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Each agent has a DID
and are permitted to receive inbound calls on that
DID.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Here is my
goal:</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Create a web
application that will allow the agent to enter the following information into a
form:</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">1) The agents
DID</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">2) The platform the
agent wishes to terminate a test call through (either 1,2,3
above)</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">3) The number the agent
wishes to terminate to </SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">My thought is this form
will generate a .call file in /var/spool/asterisk/outgoing that will then ring
the agents station, pause, and terminate to the selected DID using the selected
platform. I also thought about interacting directly with the
AGI.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I can successfully
generate the .call files, and ring a station on the Asterisk server - the
problem is the agents are not on the Asterisk
server.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Is there a way to use
Asterisk to initiate these test calls?</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Is it possible to
create a forwarding context to handle this?</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Any
thoughts?</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Thanks for the
help!</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Cheers,</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">--
-- --</SPAN></FONT> </I><BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> Christopher
T. Aloi</SPAN></FONT></I> <BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> USA
Datanet - Technical Support Engineer</SPAN></FONT></I> <BR><I><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> 318 South
Clinton Street</SPAN></FONT></I> <BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> Syracuse,
NY 13202</SPAN></FONT></I> <BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> C: (315)
569 4033</SPAN></FONT></I> <BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> O: (315)
579 7074</SPAN></FONT></I> <BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial"> E:
</SPAN></FONT></I><A href="mailto:caloi@usadatanet.com"><I><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">caloi@usadatanet.com</SPAN></FONT></I></A>
<BR><I><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial">-- --
--</SPAN></FONT></I> <o:p></o:p></P></DIV></BODY></HTML>