Here are some of the config files....<br>
<br>
here is queues.conf:<br>
<br>
[CSR-queue]<br>
music=default<br>
strategy=ringall<br>
timeout=15<br>
retry=5<br>
wrapuptime=5000<br>
maxlen = 0<br>
periodic-announce = Did-you-know-support<br>
periodic-announce-frequency = 60<br>
announce-frequency = 60<br>
announce-holdtime = yes<br>
member => Agent/204 ;Dangelo<br>
member => Agent/207 ;Eugene<br>
member => Agent/208 ;Alzina<br>
member => Agent/209 ;Jerry<br>
member => Agent/210 ;GeorgeU<br>
member => Agent/211 ;Mauricio<br>
member => Agent/212 ;Josh<br>
member => Agent/213 ;Test<br>
member => Agent/214 ;Tomas<br>
member => Agent/218 ;Andy<br>
member => Agent/219 ;AlexV<br>
member => Agent/220 ;Max<br>
member => Agent/221 ;MarcoB<br>
member => Agent/224 ;Scott Test<br>
<br>
here is extensions.conf:<br>
<br>
<br>
[globals]<br>
scott=Zap/1<br>
outboundlocal=Zap/g1<br>
outboundUS=Zap/g2<br>
<br>
[pstn]<br>
; incoming calls from the pstn FXO ports are directed<br>
; to this context from zapata.conf<br>
exten => s,1,Goto(mainmenu,s,1)<br>
<br>
[dow]<br>
; incoming calls from the dow FXO ports are directed<br>
; to this context from zapata.conf<br>
exten => s,1,Goto(mainmenu,s,1)<br>
<br>
<br>
[mainmenu]<br>
include => invalid<br>
exten => s,1,Background(thank-you-for-calling-pok
<div id="intelliTxt" style="padding-left: 5px; padding-right: 5px;">er-support)<br> ;Welcome to DBPN<br>exten => s,n,Background(dbpn-main-menu)<br> ;Announce menu of options for callers<br>exten => s,n,WaitExten
<br>exten => 1,1,Goto(submenu-ext,s,1)<br> ;Press one to dial an extension<br>exten => 2,1,Goto(submenu-support-main,s,1)<br> ;Press two for support<br>exten => 3,1,Playback(SEC-queue-msg)<br>exten => 3,n,Queue(SEC-queue)
<br> ;Press three for security<br>exten => 4,1,Playback(ACC-queue-msg)<br>exten => 4,n,Queue(ACC-queue)<br> ;Press four for accounting<br>exten => 8,1,Directory(default,pstn,f)<br> ;Press eight for directory
<br>exten => 0,1,Goto(submenu-support-main,s,1)<br> ;If zero is pressed, goto support<br>exten => t,1,Goto(submenu-support-main,s,1)<br> ;If timeout then goto support-main<br><br><br>[submenu-ext]<br>include => extensions
<br>include => queues<br>exten => s,1,Wait,1<br>exten => s,n,Background(please-enter-extension)<br> ;Please enter your partys ext<br>exten => t,1,Goto(mainmenu,s,1)<br><br>[submenu-support-main]<br>include => invalid
<br>exten => s,1,Ringing<br> ;Make them comfortable with 2 seconds of ringback<br>exten => s,n,Wait,2<br>exten => s,n,Background(support-main-menu)<br> ;Announce support main menu of options for callers
<br>exten => s,n,WaitExten<br>exten => 1,1,Playback(ACC-queue-msg)<br>exten => 1,n,Queue(ACC-queue)<br> ;Press one for status of a check<br>exten => 2,1,Goto(submenu-support-depositing,s,1)<br> ;Press two for help with depositing money
<br>exten => 3,1,Goto(submenu-support-tech,s,1)<br> ;Press three for technical issues<br>exten => 0,1,Goto(submenu-support-main,s,1)<br> ;If zero is pressed, goto support<br>exten => t,1,Playback(CSR-queue-msg)
<br>exten => t,n,queue(CSR-queue)<br> ;If timeout then goto CSR-queue<br><br>[submenu-support-depositing]<br>include => invalid<br>exten => s,1,Ringing<br> ;Make them comfortable with 2 seconds of ringback
<br>exten => s,n,Wait,2<br>exten => s,n,Background(support-depositing-menu)<br> ;Announce support depositing menu of options for callers<br>exten => s,n,WaitExten<br>exten => 1,1,Playback(SEC-queue-msg)
<br>exten => 1,n,Queue(SEC-queue)<br> ;Press one for help with depositing money with credit card<br>exten => 2,1,Playback(ACC-queue-msg)<br>exten => 2,n,Queue(ACC-queue)<br> ;Press two for help with depositing money with epassporte
<br>exten => 3,1,Playback(CSR-queue-msg)<br>exten => 3,n,queue(CSR-queue)<br> ;Press three for help with depositing money with other<br>exten => 0,1,Goto(submenu-support-depositing,s,1)<br> ;If zero is pressed, goto support depositing
<br>exten => t,1,Goto(submenu-support-depositing,s,1)<br> ;If timeout then repeat menu<br><br>[submenu-support-tech]<br>include => invalid<br>exten => s,1,Ringing<br> ;Make them comfortable with 2 seconds of ringback
<br>exten => s,n,Wait,2<br>exten => s,n,Background(support-tech-menu)<br> ;Announce support depositing menu of options for callers<br>exten => s,n,WaitExten<br>exten => 1,1,Playback(CSR-queue-msg)<br>exten => 1,n,queue(CSR-queue)
<br> ;Press one for difficulties dl poker software<br>exten => 2,1,Playback(TECH-queue-msg)<br>exten => 2,n,queue(TECH-queue)<br> ;Press two for difficulties connecting to poker server<br>exten => 3,1,Playback(TECH-queue-msg)
<br>exten => 3,n,queue(TECH-queue)<br> ;Press three for all other questions<br>exten => 0,1,Playback(TECH-queue-msg)<br>exten => 0,n,queue(TECH-queue)<br> ;If zero is pressed, goto tech queue<br>exten => t,1,Playback(TECH-queue-msg)
<br>exten => t,n,queue(TECH-queue)<br> ;If timeout then goto TECH-queue<br><br>[invalid]<br>exten => i,1,Playback(pbx-invalid)<br>exten => i,n,Goto(s,1)<br><br>[prompts]<br>exten => _[0]X,1,Answer()<br>
exten => _[0]X,2,Record(prompt${EXTEN:1}:gsm)<br>exten => _[0]X,3,Playback(prompt${EXTEN:1})<br>exten => _[0]X,4,Hangup()<br><br>[queues]<br>exten => 200,1,Playback(CSR-queue-msg)<br>exten => 200,n,queue(CSR-queue)
<br>exten => 300,1,Playback(TECH-queue-msg)<br>exten => 300,n,queue(TECH-queue)<br>exten => 400,1,Playback(ACC-queue-msg)<br>exten => 400,n,queue(ACC-queue)<br>exten => 600,1,Playback(SEC-queue-msg)<br>exten => 600,n,queue(SEC-queue)
<br><br>[conference-room]<br>exten => 800,1,MeetMe(800,i,12345)<br>exten => 801,1,Playback(conf-thereare)<br>exten => 801,n,MeetMeCount(800)<br>exten => 801,n,Playback(conf-peopleinconf)<br><br>[outbound-local]
<br>exten => _9NXXXXXX,1,Dial(${outboundlocal}/${EXTEN:1})<br>exten => _9NXXXXXX,2,Congestion()<br>exten => _9NXXXXXX,102,Congestion()<br>;exten => 911,1,Dial(${outboundlocal}/911)<br><br>[outbound-US]<br>exten => _91NXXNXXXXXX,1,Dial(${outboundUS}/${EXTEN:1})
<br>exten => _91NXXNXXXXXX,2,Congestion()<br>exten => _91NXXNXXXXXX,102,Congestion()<br><br>[outbound-intl]<br>exten => _900.,1,Dial(${outboundlocal}/${EXTEN:1})<br>exten => _900.,2,Congestion()<br>exten => _900.,102,Congestion()
<br><br>[macro-voicemail]<br>exten => s,1,Dial(${ARG1},10,r)<br>exten => s,2,VoiceMail(u${MACRO_EXTEN}@default)<br>exten => s,102,VoiceMail(b${MACRO_EXTEN}@default)<br><br>[agent-logon]<br>exten => #1,1,AgentCallbackLogin(||${
CALLERIDNUM}@extensions)<br>exten => #2,1,AgentCallbackLogin(||1)<br>exten => #3,1,AgentLogin()<br>exten => #4,1,AgentCallbackLogin(224|${CALLERIDNUM}@default)<br><br>[extensions]<br>exten => 100,1,Dial(Zap/1,20,r)
<br>exten => 302,1,Macro(voicemail,${scott})<br>exten => 7778,1,Answer()<br>exten => 7778,2,SetMusicOnHold(default)<br>exten => 7778,3,WaitMusicOnHold(20)<br>exten => 7778,4,Hangup<br>exten => 002,1,Playback(tt-monkeys)
<br>exten => 003,1,Playback(tt-monkeysintro)<br><br>[extensions-orig]<br>exten => 302,1,Macro(voicemail,${scott})<br>exten => 7778,1,MusicOnHold(default)<br><br><br>[internal]<br>include => outbound-local<br>;include => outbound-US
<br>include => conference-room<br>include => prompts<br>include => queues<br>include => agent-logon<br>include => extensions<br>include => voicemail<br>exten => 000,1,Goto(mainmenu,s,1)<br>exten => 001,1,Playback(prompt1)
<br>exten => 001,2,Goto(mainmenu,s,1)<br><br>[voicemail]<br>exten => ##,1,VoiceMailMain()<br></div>