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<DIV><SPAN class=312550823-20012006><FONT face=Arial><FONT size=2><SPAN
class=140174323-20012006>For all you AMP users: </SPAN> <SPAN
class=140174323-20012006>W</SPAN>hy <SPAN class=140174323-20012006>the heck
i</SPAN>s there no area in AMP to manage agents? I see you can add static
agents under the queue settings, but there is no area to assign dynamic
agents. Is every extension (or user) considered a dynamic agent? Is
it setup up such that, as default, every extension is considered a dynamic agent
that can log into any queue? (Yes, I realize you can add a password
to the queue so when the agent logs in they enter the password...seems a bit
much if you ask me.)</FONT></FONT></SPAN></DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial size=2>My company has had a
terrible time utilizing call stats on agents and queues etc etc and are hoping
to get some great stuff out of Asterisk, and I was hoping AMP could do it for
us, but I'm not so sure it's going to be able to... We need to track an
agents time<SPAN class=140174323-20012006> as best as possible. For
instance: an agents time</SPAN> logged into a queue, an agents wrap-up
time, break-time (for lunch and other breaks), call time, hold
time<SPAN class=140174323-20012006>. Also need to track an
agents</SPAN> number of calls, <SPAN class=140174323-20012006>number
of </SPAN>dropped calls, refused calls, etc etc. (Also need to be
able to monitor the queues for wait times, number in, number dropped, number
answered<SPAN class=140174323-20012006>, etc etc</SPAN>.) This seemed
possible utilizing Agentcallbacklogin, and pausequeuememeber/unpausequeuemember
among other commands<SPAN class=140174323-20012006>, but not through
AMP</SPAN>...</FONT></SPAN></DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial size=2>Has anyone had luck
getting this type of thing working utilizing AMP? Perhaps I should be
moving on to a more robust Asterisk manager program...?</FONT></SPAN></DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial size=2>Ben
Ferguson</FONT></SPAN></DIV>
<DIV><SPAN class=312550823-20012006><FONT face=Arial
size=2>CirclePix.com</FONT></SPAN></DIV></DIV></BODY></HTML>