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<DIV><FONT face=Arial size=2>Hi all,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have agents who are members of more than one
queue.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>When an agent is busy with queue A, he is not
considered busy by queue B, and receives call (since his EyeBeam Softphone has 6
channels).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Besides that, I use a monitoring tool that connects
through the manager interfaces and run "show queues" and "show agents" to know
agents statuses.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I need Asterisk to consider the agent busy for both
Queues when he is actually answering any queue.</FONT></DIV>
<DIV><FONT face=Arial size=2>Is there a way to do this?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>It could even be a solution that would Pause the
agent on the second queue while he is busy with the first (is there a way to do
this inside the dialplan?).. I wouldn't link to have to do an external
application to listen to events and pause the agents outside
Asterisk...</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thank you</FONT></DIV>
<DIV><FONT face=Arial size=2>Dov</FONT></DIV></BODY></HTML>