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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have developped an application that monitors the
status of my queues through the events triggered on the Manager
Interface.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>This way, I can know the status of my Agent real
time.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Now, I have a new requirement that I must allow a
manager to click on the Agent he wants to monitor and be able to monitor the
call.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My idea was to, when the user clicks on the Agent,
I would Originate a call between his extension and the extension I have
for ChanSpy, passing as parameter the Agent number.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>For testing this, I tried a call file on
/var/spool/asterisk/outgoing</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Channel:
SIP/dov.bigio
-----------> This is me<BR>MaxRetries: 3<BR>RetryTime: 40<BR>WaitTime:
25<BR>Context: 01.telecom<BR>Application: ChanSpy<BR>Data:
Agent/5450 --------->
This is the Agent I want to monitor<BR>Priority: 1<BR></FONT></DIV>
<DIV><FONT face=Arial size=2>The problem is that ChanSpy doesn't accept
"Agent/xxxx" as parameter, just "Agent".</FONT></DIV>
<DIV><FONT face=Arial size=2>Is there a way to ChanSpy a specific know
Agent?</FONT></DIV>
<DIV><FONT face=Arial size=2>(Or at least to send via dtmf the Agent Number I
want to monitor right after the ChanSpy application is called?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thank you very much!<BR>Dov</DIV></FONT>
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