Use channel of your agent<br><br><font face="Arial" size="2">Channel:
SIP/dov.bigio<br>MaxRetries: 3<br>RetryTime: 40<br>WaitTime:
25<br>Context: 01.telecom<br>Application: ChanSpy<br>Data: SIP/234-ssnf<br>Priority: 1<br><br></font>Cheers,<br>Giovanni Miano<br><br><div><span class="gmail_quote">2006/1/5, Dov Bigio <<a href="mailto:dovb@terra.com.br">
dovb@terra.com.br</a>>:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><font face="Arial" size="2">Hi,</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">I have developped an application that monitors the
status of my queues through the events triggered on the Manager
Interface.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">This way, I can know the status of my Agent real
time.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Now, I have a new requirement that I must allow a
manager to click on the Agent he wants to monitor and be able to monitor the
call.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">My idea was to, when the user clicks on the Agent,
I would Originate a call between his extension and the extension I have
for ChanSpy, passing as parameter the Agent number.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">For testing this, I tried a call file on
/var/spool/asterisk/outgoing</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Channel:
SIP/dov.bigio
-----------> This is me<br>MaxRetries: 3<br>RetryTime: 40<br>WaitTime:
25<br>Context: 01.telecom<br>Application: ChanSpy<br>Data:
Agent/5450 --------->
This is the Agent I want to monitor<br>Priority: 1<br></font></div>
<div><font face="Arial" size="2">The problem is that ChanSpy doesn't accept
"Agent/xxxx" as parameter, just "Agent".</font></div>
<div><font face="Arial" size="2">Is there a way to ChanSpy a specific know
Agent?</font></div>
<div><font face="Arial" size="2">(Or at least to send via dtmf the Agent Number I
want to monitor right after the ChanSpy application is called?</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Thank you very much!<br>Dov</font></div>
<div><font face="Arial" size="2"></font> </div>
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</a><br><br><br></blockquote></div><br><br clear="all"><br>-- <br>Giovanni Miano