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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV><FONT face=Arial size=2>
<DIV><BR>I am using the Queue application for 5 queues I have in my Call Center,
and will by the end of January, implement it for the rest of the company
(another 10 queues).</DIV>
<DIV> </DIV>
<DIV>One of the main problems I face and my call center managers are worried
about is the fact that when an agent uses the DND button of the Softphone, call
center managers have no way of monitoring this.</DIV>
<DIV> </DIV>
<DIV>Is there a way to track this?</DIV>
<DIV> </DIV>
<DIV>Thank you</DIV>
<DIV>Dov</FONT></DIV></BODY></HTML>