<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1522" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Hello list,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am comparing results of "show queue myqueue" with
data from /var/log/asterisk/queue_log and have some doubts about
it.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>When I run "show queue myqueue", I get a value of 3
for the number of abandoned.</FONT></DIV>
<DIV><FONT face=Arial size=2>When I check the queue_log file, I have 3 calls
with status "EXITWITHTIMEOUT".</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>This way I have realized that A means "unAnswered"
and not actually "Abandoned". ( I GUESS <FONT face="Times New Roman"
size=3>EXITWITHKEY calls would also increment the value of
A).</FONT></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My queue has a relatively short time out (45 secs)
and then the caller redirected to a voicemail.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have developed a real time monitoring application
that is not handling events yet, it is simply sending manager commands and
printing out the results, and my call center managers are not satisfied with the
information I am currently displaying, so, handling event is certainly the best
way to accomplish my goals.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Does any body else have comments about this
statistics, and ways of showing good real time information for call center
managers?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thank you</FONT></DIV>
<DIV><FONT face=Arial size=2>Dov</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>--</FONT></DIV>
<DIV><FONT face=Arial size=2>exten => cobrancainfo,1,Answer<BR>exten =>
cobrancainfo,2,Queue(infocadastrais|tT|||45)<BR>exten =>
cobrancainfo,3,Wait(3)<BR>exten => cobrancainfo,4,VoiceMail(u501)<BR>exten
=> cobrancainfo,5,Hangup<BR></FONT></DIV>
<DIV><FONT face=Arial size=2>--</FONT></DIV>
<DIV><FONT face=Arial size=2>lv09*CLI> show queue
infocadastrais<BR>infocadastra has 0 calls (max unlimited) in 'leastrecent'
strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 45s<BR>
Members:<BR> Agent/5132 (Unavailable) has taken no
calls yet<BR> Agent/4952 (Not in use) has taken no
calls yet<BR> Agent/2732 (Unavailable) has taken
no calls yet<BR> Agent/2462 (Unavailable) has
taken no calls yet<BR> No Callers</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>----</FONT></DIV>
<DIV><FONT face=Arial
size=2>1134644282|1134644268.462750|infocadastrais|NONE|ENTERQUEUE||pabx<BR>1134644328|1134644268.462750|infocadastrais|NONE|EXITWITHTIMEOUT|1<BR>1134644358|1134644344.463504|infocadastrais|NONE|ENTERQUEUE||pabx<BR>1134644410|1134644344.463504|infocadastrais|NONE|EXITWITHTIMEOUT|1<BR>1134644470|1134644456.464234|infocadastrais|NONE|ENTERQUEUE||pabx<BR>1134644516|1134644456.464234|infocadastrais|NONE|EXITWITHTIMEOUT|1<BR></FONT></DIV></BODY></HTML>