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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>IPManager version 1.6 has just been released. Below
is a list of some of the features you will get on your Asterisk server using
IPManager to generate your configuration files.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Download: <a href="http://ipsoftware.thorben.dk/">http://ipsoftware.thorben.dk</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<h2><a name="_Toc117221688"><b><font size=4 face=Arial><span lang=EN-GB
style='font-size:14.0pt'>PBX Features</span></font></b></a><span lang=EN-GB><o:p></o:p></span></h2>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'>The following features will be available to users of
the PBX if you are using IPManager to configure your PBX.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Unconditional
forwarding of all calls to your mobile or other phone number.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Dual
calling – your desk phone and your mobile will ring simultaneously
and whatever phone is answered first will get the call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Do Not
Disturb until a predefined time – You can set DND from your
extension to a predefined time – if set to 10:15 all calls to your
extension will be told that you are not available until 10:15. The DND
will automatically be removed at 10:15.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>All
Extensions can have opening/closing hours this includes Phones, Queues,
IVR-menus and Direct Dial In’s. This means that you can have certain
hours that an extension is open. Any phone you can override that setting
by dialling a code. It is possible to configure an alternative extension
to go to when an extension is closed. Examples:<o:p></o:p></span></font></li>
<ul style='margin-top:0cm' type=circle>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>You have
a Queue that callers are sent to during opening hours and when the queue
is closed all calls are sent to an IVR-menu.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Your own
extension is open from 9:00-12:00 and 13:00-17:00 all other times calls
are sent to your mobile.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>You have
a main IVR-menu that asks caller to press 1 for sales, 2 for service
during opening hours and another IVR-Menu that tells callers that you are
closed but they can press 1 to have you call them back (You will get an
e-mail), or 2 to leave a message on the answering service..<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>All
calls to your main queue are redirected to your mobile when closed.<o:p></o:p></span></font></li>
</ul>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Virtual
Users – You can have a Virtual number and that means that you can
login at any extension and you will receive all your calls at that
extension. Callers will also be sent to your Voicemail (if configured) and
you will be using your own caller ID when making calls from that
extension. This can typically be used by people travelling between
departments or shift workers sharing the same desk. When you are not
logged in at any extension, you can have your call sent to any other phone
number – ex. your mobile.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Wake-up
calls – Schedule calls to your extension at scheduled time.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Voicemail
– you will have any messages left in your voicemail forwarded to
your e-mail account with a .wav file that holds your message. Just click
the .wav file and you will hear the message.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>The
LED’s will work on SNOM phones (maybe also other phones but
that’s not tested).<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Limiting
the number of active incoming/outgoing lines on your server –
it’s better to give a busy signal when you run out of bandwidth than
everybody gets poor speech quality because of bandwidth limitations. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Speed
Dialling – You can define speed dial number that everybody can use
for ease of dialling. Ex. dial “<st1:metricconverter ProductID="1”"
w:st="on">1”</st1:metricconverter> to and the server will dial
“00353469071189”. You can have unlimited Speed Dials –
Use IPSpeedDial application for easy maintenance of speed dial numbers.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Queue
Identification – see on your phone which queue the caller entered as
well as caller ID.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Music
Groups – You can define different music groups for each queue.
It’s easy to upload MP3-files to your server.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Any
extension can be added to a queue – you can even have mobile phones
receive calls from a queue. It is possible to give priority to the phone
members of a queue meaning that lower priorities will receive calls only
when higher priorities are busy.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Possible
for callers to break out of a queue and ask to be called back – you
will receive an e-mail with the number to call back.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Any
extension can be dialled directly by using DID’s.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Virtual
faxes – will receive a fax and send it to your e-mail account.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>DISA
– Direct Inward System Access – Dial into your server and get
a second dial tone and make a call out to the cheap VoIP rates –
Password protected and you can have different password for each user.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Call Back
to predefined extension – Have your customers call into your server
and the server will call back to the caller and connect him to a
predefined extension (this would typically be a queue). Great savings if
you are calling from a mobile abroad this will typically save you between
40-75 % in roaming charges. It is typically a LOT cheaper to call a mobile
abroad than having the mobile make the call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Call Back
and connect to any number – Call your server and dial a password.
You can now dial the number you want to be connected to and the server
will hang up and call you back and connect you to the number you
requested. This way you are calling at the cheap VoIP rates.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Conferencing
– Dial your server type a conference number and have a conference
with as many people as your broadband line can handle.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Call Me
Back Service – Send a caller to this extension from a Queue or
IVR-Menu and the caller will be asked to dial the number they want to be
called back at. You will receive an e-mail with the number requested.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Queues
can have these features:<o:p></o:p></span></font></li>
<ul style='margin-top:0cm' type=circle>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Tell the
caller their position in the queue at predefined intervals<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Tell the
caller the approximate waiting time in the queue<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Tell the
operator how long the caller waited in the queue<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Have
periodic announcements. This is typically used for advertising or giving
caller the opportunity to break out of the queue by dialling a number.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Have
different background music depending on the queue they are waiting in.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>You can
choose many different ring strategies:<o:p></o:p></span></font></li>
<ul style='margin-top:0cm' type=square>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Ringall
– calls all members at the same time<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Round
Robin – Starts at one extension and continues with all others in a
circular fasion.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Round
Robin memory – Starts at one extension and continues with all
others in a circular fasion and remembers where it got to and starts
from that member the next call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Least
Recent – The member that has been available the longest will get
the call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Fewest
calls – The member that has received the fewest calls will the the
call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level3 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Random
– the server randomly selects which member should get the call.<o:p></o:p></span></font></li>
</ul>
<li class=MsoNormal style='mso-list:l0 level2 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Timeout
– how long you will allow the callers to be in the queue before
sending the caller to an alternative extension.<o:p></o:p></span></font></li>
</ul>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Least
Cost Routing – Direct your calls to the cheapest provider for the
destination. You can even specify different routes for each extension or
group of extensions; this can be used for separate billing per department
etc.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Transfer
directly to any voicemail – use if the caller wants to leave a
message on somebody’s voicemail.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Speaking
Clock – tells date and time of your server.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>Echo Test
– Test what you phone sounds like.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'>…and
much more. New features are being added continuously and if you need a
features not listed here just send me an e-mail (<a
href="mailto:ipm@thorben.dk">ipm@thorben.dk</a>) and I will see if I can
implement it. <o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
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