<P>Hello</P>
<P>I have problem with transfer call if using ACD</P>
<P>When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting</P>
<P>- i have 2 IAX phone (phone number as 201, 202), agent.conf</P>
<P>agent => 1001,4321,member 1<BR>agent => 1002,4321,member 2<BR>agent => 1003,4321,Tin</P>
<P>then, queues.conf</P>
<P>[MyQueue]<BR>music=default<BR>strategy=ringall<BR>timeout=30<BR>retry=5<BR>wrapuptime=0<BR>maxlen = 0<BR>context=from-internal<BR>announce-frequency = 10<BR>announce-holdtime = yes<BR>member => Agent/1001<BR>member => Agent/1002<BR>member => Agent/1003<BR></P>
<P>in extension_addtional.conf</P>
<P>exten=> 2020,1,Answer<BR>exten=> 2020,2,Ringing<BR>exten=> 2020,3,Wait(2)<BR>exten=> 2020,4,Queue(MyQueue)<BR>exten=> 2020,5,Hangup</P>
<P> my agent 1001 and 1002 has been login (in file extensions.conf)</P>
<P>[ext-agents]<BR>;Agent Login<BR>;exten=> 2001,1,AgentCallbackLogin(<A href="mailto:|${CALLERIDNUM}@ext-agents">|${CALLERIDNUM}@ext-agents</A>)<BR>exten=> 2001,1,AgentCallbackLogin(<A href="mailto:|${CALLERIDNUM}@from-internal">|${CALLERIDNUM}@from-internal</A>)</P>
<P>;Agent Logout<BR>exten=> 2002,1,AgentCallbackLogin(|l)</P>
<P>my dial option as DIAL_OPTIONS = twWrm </P>
<P>in features.conf</P>
<P>[featuremap]<BR>automon=1 </P>
<P>when from telco, i dial to asterisk, then press 2020, agent ringing and agent 1001 accept the call, from agent 1001 i cannot packing call or transfer call or monitor call.</P>
<P>if i don't used agent, IAX phone transfer, packing, monitoring call successfull.</P>
<P> </P>
<P>Please help le</P>