<DIV>Dear friends,</DIV>
<DIV> </DIV>
<DIV>I have a asterisk-1.0.9 verison with me in redhat linux 9.0</DIV>
<DIV>I am trying for ACD</DIV>
<DIV> </DIV>
<DIV>I have two agents 1001,1002 and one queue called "queue1" </DIV>
<DIV>My requirement is like when ever any member try to enter into the queue</DIV>
<DIV>it should say messages like you are next and also hold time</DIV>
<DIV> </DIV>
<DIV>the related sound files were present in the var/lib/asterisk/sounds</DIV>
<DIV> </DIV>
<DIV>my conf files are like this</DIV>
<DIV>cat sip.conf<BR>[general]<BR>dtmfmode=rfc2833<BR>context=default<BR>port=5060<BR>disallow=all<BR>allow=ulaw<BR>context=default<BR>bindaddr=192.168.68.24<BR>;nat=yes</DIV>
<DIV><BR>[1000]<BR>type=friend<BR>context=default<BR>host=dynamic<BR>nat=yes</DIV>
<DIV>[1001]<BR>type=friend<BR>context=default<BR>host=dynamic<BR>nat=yes</DIV>
<DIV> </DIV>
<DIV>cat extensions.conf<BR>[default]<BR>exten => 27,1,AgentLogin(1000)<BR>exten => 28,1,AgentLogin(1001)</DIV>
<DIV> </DIV>
<DIV>exten => 29,1,Queue(queue1)<BR></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>cat queues.conf<BR>[queue1]<BR>member => Agent/1000;rk1<BR>member => Agent/1001;rk2<BR>announceholdtime=yes<BR>announce-frequencty=20<BR>queue-youarenext = "queue-youarenext" ; ("You are now first in line.")<BR>queue-thereare = "queue-thereare" ; ("There are")<BR>queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")<BR>queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")<BR>queue-minutes = "queue-minutes" ; ("minutes.")<BR>queue-thankyou = "queue-thankyou" ; ("Thank you for your patience.")</DIV>
<DIV> </DIV>
<DIV>cat agents.conf<BR>[agents]<BR>autologoff=15<BR>musiconhold => default<BR>group=1<BR>agent => 1000,4321,r1<BR>agent => 1001,4321,r2<BR>wrapuptime=50000<BR></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>with regards</DIV>
<DIV>RK</DIV>
<DIV> </DIV><p>
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