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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B>On Behalf Of </B>Cory
Andrews<BR><B>Sent:</B> Thursday, May 26, 2005 6:33 PM<BR><B>To:</B> Asterisk
Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> RE:
[Asterisk-Users] VoiPSupply Dot Com<BR><BR></FONT></DIV>
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<DIV><SPAN class=943440623-26052005><FONT face=Arial><FONT color=#0000ff><FONT
size=2>Karl, first off I apologize for any inconvenience on your recent
order. I will take a look at your transaction to see where things may
have gone awry. We do make mistakes, but we strive to not make the same
mistake more than once. Secondly, I apologize to the list moderator for
the pseudo-commercial nature of this post. The grievance was aired on
this list, and I felt compelled to respond to this list and I realize much of
this may be more appropriate for the BIZ list.<SPAN
class=662314017-27052005> </SPAN></FONT></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial><FONT color=#0000ff><FONT
size=2><SPAN
class=662314017-27052005></SPAN></FONT></FONT></FONT></SPAN> </DIV></BLOCKQUOTE>
<DIV dir=ltr><SPAN class=943440623-26052005><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN
class=662314017-27052005>Cory,</SPAN></FONT></FONT></FONT></SPAN></DIV>
<DIV dir=ltr><SPAN class=943440623-26052005><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN
class=662314017-27052005></SPAN></FONT></FONT></FONT></SPAN> </DIV>
<DIV dir=ltr><SPAN class=943440623-26052005><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN class=662314017-27052005>You sir, are a class
act. The message quoted above (snipped, for brevity) is an excellent example of
how customer relations should be handled. While it appears that the the
issue was, at least in part, due to some less than effective business
processes on your end, as well as a partially clueless customer, you
handled the customer with courtesy and respect; the hallmark of a company
that truly VALUES their customers. Clearly, you understand that it is the
interest of the business to make those customers happy.
</SPAN></FONT></FONT></FONT></SPAN></DIV>
<DIV dir=ltr><SPAN class=943440623-26052005><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN
class=662314017-27052005></SPAN></FONT></FONT></FONT></SPAN> </DIV>
<DIV dir=ltr><SPAN class=943440623-26052005><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN class=662314017-27052005>Some of the other
vendors on these lists would do well to pay attention to the lesson that Cory
just gave.</SPAN></FONT></FONT></FONT></SPAN></DIV></BODY></HTML>
<BR>
<P><FONT SIZE=2>--<BR>
Internal Virus Database is out-of-date.<BR>
Checked by AVG Anti-Virus.<BR>
Version: 7.0.322 / Virus Database: 266.11.14 - Release Date: 05/20/2005<BR>
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