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<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>Karl,
first off I apologize for any inconvenience on your recent order. I will
take a look at your transaction to see where things may have gone awry. We
do make mistakes, but we strive to not make the same mistake more than
once. Secondly, I apologize to the list moderator for the
pseudo-commercial nature of this post. The grievance was aired on this
list, and I felt compelled to respond to this list and I realize much of this
may be more appropriate for the BIZ list.</FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>With
respect to Cisco phone licensing, I myself sometimes become confused.
Cisco has retooled this program a few times. Different resellers have
access to various licensed versions, including CallManager (CH1) ,CallManager
Express (CCME) and the newer SIP licensed units. We turn over stock on
Cisco phones very rapidly and source stock from all over the globe.
If we happen to have a large stock position of phones that include a particular
type of license, we try to be proactive in updating the individual product page
to reflect the version of the phones we are currently selling. So you are
not disappointed in the future, unless we are specifically advertising that the
phones include a specific version license, best to assume you are going to get
the Spare (unlicensed) version. To my knowledge, none of the Cisco models
come with SIP preloaded, as Cisco's vested interest lies in SCCP the native
protocol of their CallManager platform. Better yet, call one of our inside
sales reps and ask us to ship or source the specific version of phone you
require for your application.</FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>If you
get someone named "Damon", hang up, check to make sure you are dialing the
right number, and call again. We have a lot of new hires, and I have
trouble keeping track of all the new faces, but I am certain there is no one in
our employ by the name of Damon. We do have a Ramon and a Darren. If
you can give me a positive id here I will see to it they are fired by
9:05AM tomorrow. Just kidding, </FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>That
being said, due to the growth of the VOIP industry, and the resultant growth of
our company and customer base, we spend a great deal of time retooling our
infrastructure and instituting the necessary manpower, policies and procedures
to efficiently and correctly process larger volumes of customer orders. It
is a challenge to orchestrate the logistics sometimes but I can assure you we
want our customers to value our service.</FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>It is
our policy to only ship credit card orders to an address that is on file with
with the card issuing bank. If we relied solely on our merchant clearing
house to authorize credit card transactions, we would be out of business in
short order. We receive countless fraudulent transactions, and therefore
we must manually verify the identity of the card holder in many cases. If
the ship to: address is not on file with the card issuing bank, we quickly
contact the customer and ask them to call their issuing bank and get the
alternate address on file. Once that has been completed, the order is
released to shipping. <STRONG> If your order fits this scenario, that may
have accounted for the unfortunate, but necessary,
delay.</STRONG></FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>Many
of our customers have had to endure some lengthy backorder/delays on popular
products because of supply issues with our vendors. We have great
relationships with our vendors and I spend most of my day on the phone
performing minor miracles in an effort to keep the supply chain
moving.</FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>We
appreciate the kind words from what appear to be the majority of respondents to
Karl's post. To any and all who feel we may have dropped the ball, we hope
you'll give us a second look. In appreciation for the positive
reinforcement from our customers on the list, and with respect to Karl's
grievance and constructive criticism, I have created a discount code which will
remain active until the end of the month. If anyone reading this has
equipment needs, and wants to save 10% , simply enter the discount code
<STRONG>SORRYKARL</STRONG> in the appropriate field during the checkout
procedure. Like I said, this code will be valid until the end of the
month, good for WEB ORDERS ONLY (please don't ask your sales rep to honor the
discount if you are phoning in your order, these guys rely on commissions for a
portion of their income). The discount code is case sensitive so make sure
you lock the caps.</FONT></SPAN></DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943440623-26052005><FONT face=Arial color=#0000ff size=2>I wish
you all continued success in your telephony endeavors!</FONT></SPAN></DIV>
<P><FONT size=2>Cory Andrews<BR>Partner /
Purchasing<BR>VOIPSupply.com<BR>++++++++++++++++++++++++++<BR>454 Sonwil
Drive<BR>Buffalo, NY 14225<BR>++++++++++++++++++++++++++<BR>v - 800.398.VOIP Ext
22<BR>f - 716.630.1548<BR>e - Cory@VOIPSupply.com </FONT></P>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com]<B>On Behalf Of </B>Karl J.
Vesterling<BR><B>Sent:</B> Thursday, May 26, 2005 6:08 PM<BR><B>To:</B>
Asterisk Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> RE:
[Asterisk-Users] VoiPSupply Dot Com<BR><BR></FONT></DIV><BR>About this
business with the distraction of the Cisco licenses... Seems most have
put the brunt of the focus of my gripe on that.<BR><BR>It's not the licenses,
that's like 10% of the problem. One can always buy licenses... But
the 16 man hours I wasted waiting for the across-town overnight shipment
vastly outweighed the cost of the licenses.<BR><BR><B><U>The main gripe
is:<BR></U></B>It's the fact that the next-day delivery for across town was
two days late.<BR>Add to that the fact that it was shipped to the Bill-To
address and not the Ship-To address.<BR>Thereby causing me to bill out 16
hours of my time (which isn't cheap), for sitting on my hands.<BR><BR>THAT IS
THE PROBLEM!<BR>I thought it was worth mentioning the SIP licenses so others
would be in the know as well.<BR><BR>Seems Gregory reckons himself an expert
on HTML design...<BR><BR><B><U>About the KTE site:<BR></U></B>I don't author
the ken-ton.com site.<BR>Ken-Ton doesn't specialize in HTML authoring,
graphics, or the like.<BR>What Ken-Ton does specialize in is electronics
engineering and research.<BR><BR>We've been using VOIP since 1995 combined
with Wireless to link the two facilities.<BR>Ken-Ton.com has been on the
Internet as early as 1992, a subdomain of exucom.com at the time.<BR><BR>So,
yes... The web page is a might bit outdated, matter of fact I doubt that
it's been touched or updated since 1996.<BR><BR>But... With that ugly
page, it's still been in business since 1975, and is doing quite well I might
add.<BR><BR><B>PS:</B> Ken-Ton is currently looking for someone to re-vamp the
site, but it's not a real high priority. However, if someone reading
this has a web portfolio with some references you might try contacting Joe
about it. He's mentioned it to me several times this year, but I have
bigger fish to fry than look for some HTML
authors.<BR><BR><B><U>SUMMARY:<BR><BR></U>Voip Supply</B> - Good, however if
your project is time critical your mileage may vary. Tech Support is
awesome. They don't do 30 day terms, so if you're thinking of quantity
purchases you may consider another distributor.<BR><BR>I'll still buy stuff
from them, and I'll still recommend them for the occasional user who wants to
get a Sipura, or Digium card to play with. But if it's time critical I
can't recommend them.<BR><BR>Does that clear things up any???<BR><BR><BR>At
02:35 AM 5/26/2005, you wrote:<BR>
<BLOCKQUOTE class=cite cite="" type="cite">Content-class:
urn:content-classes:message<BR>Content-Type:
multipart/alternative;<BR><X-TAB> </X-TAB>boundary="----_=_NextPart_001_01C561BD.0B0A3F02"<BR><BR><FONT
face=arial color=#0000ff size=2>OMG! Has anyone tried to visit <A
href="http://www.ken-ton.com">www.ken-ton.com</A>?<BR></FONT> <BR><FONT
face=arial color=#0000ff size=2>It's a laugh! Explains his whole
email.<BR></FONT> <BR><FONT face=arial color=#0000ff
size=2>Heh...<BR></FONT> <BR><FONT face=arial color=#0000ff
size=2>Greg<BR></FONT> <BR><BR>
<HR>
<FONT face=tahoma size=2><B>From:</B>
asterisk-users-bounces@lists.digium.com [<A
href="mailto:asterisk-users-bounces@lists.digium.com"
eudora="autourl">mailto:asterisk-users-bounces@lists.digium.com</A>] <B>On
Behalf Of </B>Karl J. Vesterling<BR><B>Sent:</B> Wednesday, May 25, 2005
1:29 PM<BR><B>To:</B> Asterisk Users Mailing List - Non-Commercial
Discussion<BR><B>Cc:</B> jscinta@ken-ton.com<BR><B>Subject:</B> Re:
[Asterisk-Users] VoiPSupply Dot Com<BR></FONT><BR><BR>We just bought (a
couple weeks ago) Qty 6 Cisco Phones from them.<BR>There was no licenses
with the phones... Go figure... So, evidently they're supposed
to be new, and one would expect they come with the license, but alas no
license.<BR><BR>We discovered this during our initial purchase of a few
Sipura Units and (2) Cisco 7960 Phones.<BR><BR>When we purchased the (6)
additional Cisco 7960's it would seem that no only was there no license (as
expected), but the phone itself was configured with an unknown password and
they weren't consistent with the Firmware versions installed. Needless
to say upgrading these to the latest SIP Firmware was quite the difficult
task.<BR><BR>Also worthy of note is that I flew to the location where we
were deploying these units (Buffalo NY, which oddly enough is the home town
of Voip-Supply) and they had shipped the purchased items to the Bill-To
address instead of the Ship-To address.<BR><BR>Add to that the packages were
a day late, and since the Bill-To address is residential they didn't arrive
until 4:55PM on a Friday.<BR><BR>I had arrived, and anticipated their
arrival Thursday AM.<BR><BR>In short, I wound up sitting on my hands with my
thumb stuck in an extremely uncomfortable place for 16 hours eagerly
anticipating the arrival of the purchased items.<BR><BR>Here's the
kicker. Since we purchased two MediaTrix 1204's I was expecting to be
able to get in touch with their technical support if I had
difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon -
Fri Eastern. No dice there... Can you say "Show Stopper"
???<BR><BR>So, not only did I sit on my hands for 16 hours, but this caused
me TONS of grief since my regular 9 - 5 job here in DC occupies that
spectrum of my time, and the Thursday and Friday when I was expecting
delivery was personal time that I took off from work to do this side
project.<BR><BR><B><U>SUMMARY:<BR><BR></U></B>If you call Voip-Supply and
the person that answers the call is named Damon, ask for someone
else.<BR><BR>On the other hand, feel free to recommend Damons incredibly
astounding and unique customer service abilities to all your
competitors.<BR><BR><BR>At 12:37 AM 5/18/2005, you wrote:<BR>
<BLOCKQUOTE class=cite cite="" type="cite"><FONT face=arial size=2>I tried
calling their toll free number and toll number last week in the morning
and afternoon and was handed a recording saying this number is no longer
in service. The web site was up but there was no message on the site
as to why the phone numbers were not working.<BR> <BR>I just called
the number now and it is working. <BR> <BR>Being around the
internet for a quite a long time this gives me an uneasy feeling. I
have seen companys start to go under and pull the plug when they get into
financial trouble(not being able to pay the bills) and run with the
customers money. I have had this happen to me on 2 occasions. Just
the woes of doing business on the net.<BR> <BR>Being in Canada it
makes it very difficult to find companies that will ship COD from the
US. If I was to order I would only order COD from now on from
VoipSupply.<BR> <BR>I have ordered product from VoipSupply and
received the product. I will not be ordering more product do to this
outage of the phones with no explanation.<BR> <BR>Just my
2cents.<BR> <BR> <BR> <BR> <BR></FONT>_______________________________________________<BR>Asterisk-Users
mailing list<BR>Asterisk-Users@lists.digium.com<BR><A
href="http://lists.digium.com/mailman/listinfo/asterisk-users"
eudora="autourl">http://lists.digium.com/mailman/listinfo/asterisk-users</A><BR>To
UNSUBSCRIBE or update options visit:<BR> <A
href="http://lists.digium.com/mailman/listinfo/asterisk-users"
eudora="autourl">http://lists.digium.com/mailman/listinfo/asterisk-users</A>
</BLOCKQUOTE><BR><BR>Best Regards, <BR>Karl J. Vesterling<BR><B>E-Mail:</B>
kjv@ken-ton.com<BR>
<HR>
<B>Telephone:<BR>Washington DC:</B> (202) 448-3009 Extension
0<BR><B>Annapolis MD:</B> (240) 524-6706 Extension 0<BR><B>Bethesda MD:</B>
(301) 576-3014 Extension 0<BR><B>Niagara Falls NY:</B> (716) 286-9175
Extension 0<BR><B>Buffalo NY:</B> (716) 608-1121 Extension 0 <BR>
<HR>
<B>Yahoo Messenger:</B> karl_vesterling<BR><B>ICQ: </B>1548052<BR><B>AOL
Instant Messenger:</B> n2vqm<BR>
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</BLOCKQUOTE><X-SIGSEP>
<P></X-SIGSEP><BR>Best Regards, <BR>Karl J. Vesterling<BR><B>E-Mail:</B>
kjv@ken-ton.com<BR>
<HR>
<B>Telephone:<BR>Washington DC:</B> (202) 448-3009 Extension 0<BR><B>Annapolis
MD:</B> (240) 524-6706 Extension 0<BR><B>Bethesda MD:</B> (301) 576-3014
Extension 0<BR><B>Niagara Falls NY:</B> (716) 286-9175 Extension
0<BR><B>Buffalo NY:</B> (716) 608-1121 Extension 0 <BR>
<HR>
<B>Yahoo Messenger:</B> karl_vesterling<BR><B>ICQ: </B>1548052<BR><B>AOL
Instant Messenger:</B> n2vqm<BR>
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