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<DIV><FONT face=Arial size=2>Hello,</FONT></DIV>
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<DIV><FONT face=Arial size=2>My company has a 800 number that we use for
customer service. However, instead of having our customer service reps at
the office, we route these calls to their cell phones using a service provided
by gosolo.com. However our current system isn't ideal because it will call
each number in order causing longer and longer waits when we've got people on
the line. Our goal is to set up a system that allows us to design
the way calls into an 800 number are routed out to our cell phones.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I've been reading about Asterisk and VoIP to see if
we can better this process by having all the reps called at once, and whichever
person answers first handles the call. It looks like this may be possible
with the dial command (<A
href="">http://www.voip-info.org/wiki-Asterisk+cmd+DIal</A>)
However, would we be able to forward incoming calls to cellular phones?
The wiki reference for the dial command talks about using channels and the list
of possible channels doesn't seem to have an option for cell phones.
</FONT></DIV>
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<DIV><FONT face=Arial size=2>Additionally, I've looked at <A
href="">http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20the%20Cellular%20Network</A>
to see how to connect Asterisk to a cellular network. However it looks to
me like this is a method to take a call placed to a cell phone and route it so
that other home phones could be used instead. Is there a method to go the
other way around and take a call placed to a land line and route it to the cell
phone?</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial
size=2>Thanks,<BR>Theo</FONT></DIV></FONT></DIV></BODY></HTML>