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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ok. Our upstream provider, IDS Telecom, will not let us set
outbound caller ID to anything we want, like we used to be able to do with
Expedius. We have to provide them with a list of any numbers we want to be able
to set outbound caller ID to. So we have to give them a list of all our DID’s,
from them, from Expedius, from VoicePulse, etc. etc. and it’s quite
tedius, but we’ve been ok with it for now.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>However, we use Cisco 79xx phones. If we use the “CFwdAll”
option on the phone, to forward calls, the phone will see the incoming call and
redirect it to the call forwarded number, fine no problem. However, the phone
(or asterisk) tries to change the outbound caller ID to the callers caller ID,
this way the person receiving the call will know who’s calling them.
However, IDS will not recognize this number and won’t let us set our
caller ID to it so it will use the fall-back caller ID number, which is our company’s
main number.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Just got a complaint from a customer who’s upset that
when he call forwards to his cell phone, whenever a call comes into his cell
phone (relayed through their office phone), the caller ID shows our number, and
not his office number or the callers number.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If they picked up the phone, placed a call to their cell,
the right caller Id would be provided, as I have this set as their caller id in
sip.conf but only when the phone tries to do a blind transfer will it attempt
to change or alter its normal outbound caller id, which seems to override what’s
in asterisk’s sip.conf file.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas? All I’ve got so far is:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Call IDS and tell them to make
any “unknown” outbound caller id numbers, just out of area. So
when a call is forwarded through a Cisco, their cell will say “Out
of Area” instead of our main number<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Disable the “CFwdAll”
option on the Cisco phones (I don’t know how though)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Get Asterisk to ignore the
phone changing the caller id information or override it<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If anybody can help me accomplish option 2 or 3, or has a
better solution, it would be much appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Life was easier when we used Expedius, they didn’t
care what we set the caller ID to. Too bad they lacked in too many other
departments.<o:p></o:p></span></font></p>
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