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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In immediate need of Very powerful * for call center, ACD
and outbound. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Which consultant should I use?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Size: Current 15 seat scaling to 50 within the
year. Want to go softphone (xten seems to be the most popular).</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Features: Need ACD, and my reps are getting tired of
copying and pasting to do outbound, then sitting waiting for something to
happen. Need something that only hands them a call that gets picked up by
human or machine, and has their previous order information (unique url to each
previous order) on screen when they are connected so they know who they are
talking to, and what it’s time to reorder.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Summary: Please let me know what consultant you guys
think has the most experience with large inbound/outbound call centers. I
need to implement this solution immediately, as I am far behind schedule </span></font><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'>J</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(P.S. Thank you for your help!) </span></font></p>
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