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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here’s the problem.<span
style='mso-spacerun:yes'> </span>When I call 555 to login, it asks for
the agent ID which I enter as 501, it asks for the password which I enter as
1234, <span class=GramE>then</span> it asks for the extension I dial 501 It then
says that extension is not valid. <span style='mso-spacerun:yes'> </span>What
am I missing?<span style='mso-spacerun:yes'> </span>Of course 501 is
valid I can make and take calls from it now.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>;\</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'>etc\asterisks\extensions.conf<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>[<span class=GramE>default</span>]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>; ACD Login/Logout.<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 555,1,Answer<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 555,2,AgentCallbackLogin(|@operator-<span
class=SpellE>acd</span>)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 555,3,Hangup<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>[<span class=GramE>operator-<span
class=SpellE>acd</span></span>]<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 800,1,SetGroup(${EXTEN})<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 800,2,CheckGroup(1)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 800,3,Dial(Skinny/${EXTEN}|15)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'>exten</span></font></span><font
size=2 color="#993366" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#993366'> => 800,4,Busy<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#993366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#993366'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>;\</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>etc\asterisks\agents.conf<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>[<span class=GramE>agents</span>]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>autologoff=</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>15<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>ackcall=</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>no<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>wrapuptime=</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>15000<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>; Operator Group<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>group=</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>1<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>agent</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>=> <span style='mso-spacerun:yes'> </span>500,1234,Joan M<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>agent</span></font></span><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>=> <span style='mso-spacerun:yes'> </span>501,4321,Tim C<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>;\</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>etc\asterisks\queues.conf<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>[<span class=GramE>operator-<span
class=SpellE>acd</span></span>]<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>music=</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>default<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>announce-<span
class=SpellE>holdtime</span>=</span></font></span><font size=2 color=red
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:red'>yes<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>announce-frequency=</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>90<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>strategy=leastrecent<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>timeout=</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>15<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>retry=</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>5<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2 color=red
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:red'>maxlen</span></font></span></span><span
class=GramE><font size=2 color=red face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:red'>=</span></font></span><font size=2 color=red
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:red'>0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>member=Agent/@1<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>member=</span></font></span><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>Agent/501<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Robert Jackson<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 30, 2004
9:12 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
Queue Setup almost got it</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Check my reply to your last post.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Use SetGroup and Checkgroup before sending
the call to your agents.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Robert Jackson</span></font><o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Henry Devito [mailto:<st1:PersonName
w:st="on">hdevito@qwest.net</st1:PersonName>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 30, 2004
10:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> '<st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
Queue Setup almost got it</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ok I think I have the queue working
ok, I have a question though. I am using Cisco 7960’s with
SIP for the agents, If they are on a call and another call comes in the
call starts ringing on the agents line 2. Is there a way to stop that other
than taking line 2 off his phone?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Henry Devito<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 30, 2004
8:55 PM<br>
<b><span style='font-weight:bold'>To:</span></b> '<st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
Queue Setup</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks, but I still don’t see where
to use the AgentCallbackLogin app.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Tim McKee<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 30, 2004
8:45 PM<br>
<b><span style='font-weight:bold'>To:</span></b> '<st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
Queue Setup</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>extensions.conf:</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>;<br>
; Standard Tech Support Calls<br>
exten => 1590,1,Answer<br>
exten => 1590,2,Wait(1)<br>
exten => 1590,3,SetVar(QUEUE_PRIO=0)<br>
exten => 1590,4,Queue(nocc|t||)<br>
exten => 1590,5,Playback(sdnglobal/no1avail-leavevm)<br>
exten => 1590,6,Voicemail(s1500)<br>
exten => 1590,7,Wait(1)<br>
exten => 1590,8,Hangup</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>; Network Down Emergency Queue<br>
exten => 1501,1,Answer<br>
exten => 1501,2,Wait(1)<br>
exten => 1501,3,SetVar(QUEUE_PRIO=50)<br>
exten => 1501,4,Queue(nocc|t||)<br>
exten => 1501,5,Playback(sdnglobal/no1avail-leavevm)<br>
exten => 1501,6,Voicemail(s1500)<br>
exten => 1501,7,Wait(1)<br>
exten => 1501,8,Hangup</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>;<br>
; Log into queue<br>
;<br>
exten => 1506,1,AddQueueMember(nocc)<br>
exten => 1506,2,Wait,1<br>
exten => 1506,3,Playback(agent-loginok)<br>
exten => 1506,4,Hangup<br>
;<br>
; Log out of queue<br>
;<br>
exten => 1507,1,RemoveQueueMember(nocc)<br>
exten => 1507,2,Wait,1<br>
exten => 1507,3,Playback(agent-loggedoff)<br>
exten => 1507,4,Hangup<br>
;</span></font><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>queues.conf:</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>[nocc]<br>
music = default<br>
announce = sdnglobal/queue-anc-nocc<br>
announce-holdtime = no<br>
announce-frequency = 30<br>
strategy = ringall<br>
context = queue-nocc-menu<br>
timeout = 25<br>
retry = 20<br>
maxlen = 0<br>
member => SIP/SDNCLT-NOCC-LL<br>
member => SIP/SDNCLT-NOCC-LR</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Tim McKee<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">asterisk-users-bounces@lists.digium.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Henry Devito<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, September 30, 2004
9:35 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on">asterisk-users@lists.digium.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [Asterisk-Users] Queue
Setup</span></font><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi, I
am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse
me. One of the problems I’m having is how do I configure my
extensions.conf to dial the agentcallbacklogin<o:p></o:p></span></font></p>
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