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<DIV><FONT face=Arial size=2>Only works in CVS-HEAD</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>bkw</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=jeff@eoni.com href="mailto:jeff@eoni.com">Jeff Crews</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, May 11, 2004 4:57 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Asterisk-Users] how to record
all agent calls</DIV>
<DIV><BR></DIV><FONT size=3>I want to record incoming calls that are queued
when the call is connected to an agent.<BR><BR>I added the following lines to
agents.conf before the list of agents:<BR><BR>; Enable recording calls
addressed to agents. It's turned off by
default.<BR>recordagentcalls=yes<BR>;<BR><BR>;The format to be used to record
the calls<BR>;wav, gsm, wav49.<BR><BR>; By default its
"wav".<BR>recordformat=gsm<BR>;<BR>; Insert into CDR userfield a name of the
the created recording<BR>; By default it's turned
off.<BR>createlink=no<BR>;<BR>; The text to be added to the name of the
recording. Allows forming a url
link.<BR>;urlprefix=http://host.domain/calls/<BR>;<BR>; The optional directory
to save the conversations in. The default is<BR>;
/var/spool/asterisk/monitor<BR>;savecallsin=/var/calls<BR><BR>and added to the
queues.conf file:<BR><BR>; monitor-format = gsm|wav|wav49<BR>monitor-format =
gsm<BR><BR>...and then issued the reload command in the Asterisk CLI
console.<BR><BR>I even created the /var/log/asterisk/monitor directory because
it did not exist.<BR><BR>Is there something else that needs to happen to
record calls between agents and callers so you can hear both sides of the
conversation?<BR><BR>Thanks in advance.<BR><BR><X-SIGSEP>
<P></X-SIGSEP>---<BR>Jeff Crews<BR>Eastern Oregon Net, Inc.<BR>La Grande
Oregon<BR>Email jcrews@eoni.com<BR>Voice 541-963-2625 or 800-785-7873,
extension 11 <BR>personal efax 503-907-6704, standard company fax 541-962-7818
<BR>web <A href="http://home.eoni.com/"
eudora="autourl">http://home.eoni.com</A>
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