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<DIV dir=ltr align=left><SPAN class=146244300-12052004><FONT face=Arial
color=#0000ff size=2>you need to combine both sides of the conversation. This
should be covered in the archives.</FONT></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=146244300-12052004><FONT face=Arial
color=#0000ff size=2>Paul</FONT></SPAN></DIV>
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<TD vAlign=top width=180 height=102><B><FONT face=Verdana size=1><BR>Paul
Mahler</FONT></B><FONT face=Verdana size=1> <BR><A
href="mailto:pmahler@signate.com"><FONT
color=#c0c0c0>pmahler@signate.com</FONT></A><FONT color=#c0c0c0>
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<P align=right><A class=logotext href="http://www.signate.com/"
target=_blank><IMG height=55 src="cid:146244300@12052004-01FB" width=113
align=left border=0></A><FONT face=Verdana size=1><B><BR><FONT
color=#c0c0c0>Signate, LLC</FONT></B><FONT color=#c0c0c0><BR>PO Box
60430<BR>Palo Alto, CA<BR> 94306</FONT><BR><BR> <FONT
color=#c0c0c0>VoIP Systems, Training &
Consulting</FONT></FONT></P></TD></TR></TBODY></TABLE></DIV>
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<FONT face=Tahoma size=2><B>From:</B> asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <B>On Behalf Of </B>Jeff
Crews<BR><B>Sent:</B> Tuesday, May 11, 2004 2:57 PM<BR><B>To:</B>
asterisk-users@lists.digium.com<BR><B>Subject:</B> [Asterisk-Users] how to
record all agent calls<BR></FONT><BR></DIV>
<DIV></DIV><FONT size=3>I want to record incoming calls that are queued when the
call is connected to an agent.<BR><BR>I added the following lines to agents.conf
before the list of agents:<BR><BR>; Enable recording calls addressed to agents.
It's turned off by default.<BR>recordagentcalls=yes<BR>;<BR><BR>;The format to
be used to record the calls<BR>;wav, gsm, wav49.<BR><BR>; By default its
"wav".<BR>recordformat=gsm<BR>;<BR>; Insert into CDR userfield a name of the the
created recording<BR>; By default it's turned off.<BR>createlink=no<BR>;<BR>;
The text to be added to the name of the recording. Allows forming a url
link.<BR>;urlprefix=http://host.domain/calls/<BR>;<BR>; The optional directory
to save the conversations in. The default is<BR>;
/var/spool/asterisk/monitor<BR>;savecallsin=/var/calls<BR><BR>and added to the
queues.conf file:<BR><BR>; monitor-format = gsm|wav|wav49<BR>monitor-format =
gsm<BR><BR>...and then issued the reload command in the Asterisk CLI
console.<BR><BR>I even created the /var/log/asterisk/monitor directory because
it did not exist.<BR><BR>Is there something else that needs to happen to record
calls between agents and callers so you can hear both sides of the
conversation?<BR><BR>Thanks in advance.<BR><BR><X-SIGSEP>
<P></X-SIGSEP>---<BR>Jeff Crews<BR>Eastern Oregon Net, Inc.<BR>La Grande
Oregon<BR>Email jcrews@eoni.com<BR>Voice 541-963-2625 or 800-785-7873,
extension 11 <BR>personal efax 503-907-6704, standard company fax 541-962-7818
<BR>web <A href="http://home.eoni.com/"
eudora="autourl">http://home.eoni.com</A>
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