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<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff size=2>Use
the agents.conf file. I believe the option you are looking for is
wrapuptime and the parameter is in milliseconds so to have an agent clean up
time of say thirty seconds you would add the following line:</FONT></SPAN></DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff
size=2>wrapuptime=30000</FONT></SPAN></DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff size=2>This
parameter can either be specified at different areas of the file to apply to all
or just some of the agents.</FONT></SPAN></DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff size=2>Hope
this helps,</FONT></SPAN></DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=543043603-17042004><FONT face=Arial color=#0000ff size=2>Robert
Jackson</FONT></SPAN></DIV>
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<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Jeff Crews
[mailto:jeff@eoni.com] <BR><B>Sent:</B> Friday, April 16, 2004 5:49
PM<BR><B>To:</B> asterisk-users@lists.digium.com<BR><B>Subject:</B>
[Asterisk-Users] Agent Cleanup Time?<BR><BR></FONT></DIV><FONT
size=3>Previously there was discussion about people seeking the ability to
have an delay between calls to the agents so that the agent could "clean-up"
or wrap up the documentation on the call that just hung up...before the next
call is connected to the agent.<BR><BR>Was that option added to
Asterisk? And if so...what is it officially called and how do we enable
it?<BR><X-SIGSEP>
<P></X-SIGSEP>Jeff</FONT> </P></BLOCKQUOTE></BODY></HTML>