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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This interface sounds very interesting and
useful. Have you given any thought to creating a sourceforge project? I would
like to see this, help extend it, and help grow *’s usefulness to the
consumer. These features are vital for call centers.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>mattf<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 06, 2003
11:32 AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'asterisk-users@lists.digium.com';
'dgomillion@eyecarenow.com'<br>
<b><span style='font-weight:bold'>Subject:</span></b> FW: [Asterisk-Users]
recording calls</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Sorry that got
accidentally sent incompleted, here's the full post:</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>OK, here is the long
drawn out description of how I am using Zap Barge and Monitor:</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Zapbarge(listen in on
live calls):</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Very simple actually I
just added this to my dial plan(extensions.conf):</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> ;
barge monitoring extension<br>
exten => 8159,1,ZapBarge<br>
exten => 8159,2,Hangup</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Then when you dial 8159
on a phone you get asked which line you want to listen in on, for Zap/1-1 you
would press 1#, for Zap/25-1 you would press 25#</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>and that leads into the
next phase, the recording of calls and also how people know who is on which
channel so they can record/Barge.</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Monitor(and other manager
functions)</span></font></p>
</div>
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style='font-size:12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>This is much more complex
than Barge, for this solution I decided to write a couple server programs
and a perl/TK client that can run on a Linux or Win32 desktop. </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>First the server side of
things:</span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>- created a constantly
run perl script that telnets into the Manager interface of Asterisk and gets
the "show channels" output every 333 milliseconds, it then queries a
database to see which "phone extension to Zap channel" are not in it
already and inserts them as well as deleting channels that are no longer
active. I chose to do it this way because it can scale easily without affecting
the Asterisk server at all.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>- created a cron job perl
script that runs every 5 minutes to take the recording files, merge them with
soxmix and copy them to a universal storage location so they can be easily
retrieved<br>
</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Now the Client side:</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>- created a perl/TK
program that woudl pull the current live calls information from the database
every second using Net::MySQL and displays them in listboxes(so you can see
which person is on which Zap channel), when the person whose phone you have
selected is on a phone call, the recording button is enabled and you can start
recording. Recording is accomplished by the program telnetting into the
Asterisk Manager and sending the Monitor command for the specific channel, and
Stopping recording is done similarly with the StopMonitor command. I also
created the ability to Originate calls through this interface. I eventually
plan on adding a recently called Browsebox to initiate calls and a few other
Manager commands like transfers and moving calls into meetme rooms. I chose
Perl/TK because it is very fast and easy to develop in and is cross platform
because we have an equal number of Win32 machines and linux machines in our
office.</span></font></p>
</div>
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style='font-size:12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>If you have any other
specific questions please let me know.</span></font></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>MATT---</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> </span></font></p>
</div>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-right:0in;margin-bottom:12.0pt;margin-left:
.5in'><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> David Gomillion [mailto:dgomillion@eyecarenow.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 06, 2003
10:56 AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'mattf'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
recording calls</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>I think I am keenly
interested in this. Let me make sure I have this correct first, though.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>You are able to monitor
which lines are in use and record calls that are in progress (assuming they
come in via a Zap channel)? </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>If this is correct, I
would like to know how you did it. To be honest, I am not familiar with
the Manager interface. I have been looking at Asterisk for about a month
now, have a test system in place, and have mostly been playing.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>If you could help me with
this, I would be very interested!</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>mattf<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 05, 2003
5:15 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
'asterisk-users@lists.digium.com'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Asterisk-Users]
recording calls</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>Hello,</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>You can
use ZapBarge as an extension in your dialplan to listen in on conversations
going on in Zap channels(Zaptel device channels)</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>As for
recording you can use the Manager interface command StartMonitor to start
recording of a Zap channel and StopMonitor to stop it.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>Zap
channels are pretty much the only ones right now that you can directly monitor
and record through Asterisk. </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>If these
sound like they'll work for you, you can lookup the specifics online or ask me
and I'll try to do a brief overview of them. We are using the Asterisk Manager
functions together with a Perl/TK phone command program to show people on our
phone system who is on the phone and to record and originate phone calls. It
works rather well and uses the manager interface to Asterisk.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>MATT---</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-right:0in;margin-bottom:12.0pt;margin-left:
1.0in'><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Todd Wallace
[mailto:twallace_list@touchstonetel.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 05, 2003
4:58 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
asterisk-users@lists.digium.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Asterisk-Users]
recording calls</span></font></p>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Is there a way or an "Open
Source" product that allows you to record and/or monitor calls in
progress?</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Todd Wallace</span></font></p>
</div>
</blockquote>
</blockquote>
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