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<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=810502322-06112003>I have
received several requests for the code, I need to comment it and clean it up a
bit, and it isn't perl-strict, so don't yell at me if that's what you expect,
and I also use some tie-ins with my custom AGI-MySQL call_logging that I do(not
CDR) but I can make those optional in the config file for the client. I'll work
on it and post here when I get it done.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=810502322-06112003></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=810502322-06112003>Thanks,</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=810502322-06112003></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=810502322-06112003>MATT---</SPAN></FONT></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> David Gomillion
[mailto:dgomillion@eyecarenow.com]<BR><B>Sent:</B> Thursday, November 06, 2003
3:15 PM<BR><B>To:</B> asterisk-users@lists.digium.com<BR><B>Subject:</B> RE:
[Asterisk-Users] recording calls<BR><BR></DIV></FONT>
<DIV class=Section1>
<P class=MsoNormal><FONT color=navy face=Arial size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt">This interface sounds
very interesting and useful. Have you given any thought to creating a
sourceforge project? I would like to see this, help extend it, and help
grow *’s usefulness to the consumer. These features are vital for call
centers.</SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy face=Arial size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN
style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B>
asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>mattf<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, November 06, 2003 11:32
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
'asterisk-users@lists.digium.com'; 'dgomillion@eyecarenow.com'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> FW: [Asterisk-Users] recording
calls</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Sorry
that got accidentally sent incompleted, here's the full
post:</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">OK, here
is the long drawn out description of how I am using Zap Barge and
Monitor:</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Zapbarge(listen in on
live calls):</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Very
simple actually I just added this to my dial
plan(extensions.conf):</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> ;
barge monitoring extension<BR> exten =>
8159,1,ZapBarge<BR> exten =>
8159,2,Hangup</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Then
when you dial 8159 on a phone you get asked which line you want to listen in
on, for Zap/1-1 you would press 1#, for Zap/25-1 you would press
25#</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">and that
leads into the next phase, the recording of calls and also how people know who
is on which channel so they can record/Barge.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Monitor(and other
manager functions)</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">This is
much more complex than Barge, for this solution I decided to write a
couple server programs and a perl/TK client that can run on a Linux or
Win32 desktop. </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">First
the server side of things:</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">-
created a constantly run perl script that telnets into the Manager interface
of Asterisk and gets the "show channels" output every 333 milliseconds, it
then queries a database to see which "phone extension to Zap channel" are not
in it already and inserts them as well as deleting channels that are no longer
active. I chose to do it this way because it can scale easily without
affecting the Asterisk server at all.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">-
created a cron job perl script that runs every 5 minutes to take the recording
files, merge them with soxmix and copy them to a universal storage location so
they can be easily retrieved<BR> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Now the
Client side:</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">-
created a perl/TK program that woudl pull the current live calls information
from the database every second using Net::MySQL and displays them in
listboxes(so you can see which person is on which Zap channel), when the
person whose phone you have selected is on a phone call, the recording button
is enabled and you can start recording. Recording is accomplished by the
program telnetting into the Asterisk Manager and sending the Monitor command
for the specific channel, and Stopping recording is done similarly with the
StopMonitor command. I also created the ability to Originate calls through
this interface. I eventually plan on adding a recently called Browsebox to
initiate calls and a few other Manager commands like transfers and moving
calls into meetme rooms. I chose Perl/TK because it is very fast and easy to
develop in and is cross platform because we have an equal number of Win32
machines and linux machines in our office.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">If you
have any other specific questions please let me know.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">MATT---</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P></DIV>
<BLOCKQUOTE style="MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in; MARGIN-TOP: 5pt">
<P class=MsoNormal
style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 0.5in; MARGIN-RIGHT: 0in"><FONT
face=Tahoma size=2><SPAN
style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> David
Gomillion [mailto:dgomillion@eyecarenow.com]<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, November 06, 2003 10:56
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> 'mattf'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [Asterisk-Users] recording
calls</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt">I
think I am keenly interested in this. Let me make sure I have this
correct first, though.</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt">You
are able to monitor which lines are in use and record calls that are in
progress (assuming they come in via a Zap channel)? </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt">If
this is correct, I would like to know how you did it. To be honest, I
am not familiar with the Manager interface. I have been looking at
Asterisk for about a month now, have a test system in place, and have mostly
been playing.</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt">If you
could help me with this, I would be very interested!</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT color=navy face=Arial
size=2><SPAN
style="COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Tahoma size=2><SPAN
style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B>
asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>mattf<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, November 05, 2003 5:15
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
'asterisk-users@lists.digium.com'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [Asterisk-Users] recording
calls</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Hello,</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">You
can use ZapBarge as an extension in your dialplan to listen in on
conversations going on in Zap channels(Zaptel device
channels)</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">As for
recording you can use the Manager interface command StartMonitor to start
recording of a Zap channel and StopMonitor to stop
it.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">Zap
channels are pretty much the only ones right now that you can directly
monitor and record through Asterisk. </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">If
these sound like they'll work for you, you can lookup the specifics online
or ask me and I'll try to do a brief overview of them. We are using
the Asterisk Manager functions together with a Perl/TK phone command program
to show people on our phone system who is on the phone and to record and
originate phone calls. It works rather well and uses the manager interface
to Asterisk.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT color=blue face=Arial
size=2><SPAN
style="COLOR: blue; FONT-FAMILY: Arial; FONT-SIZE: 10pt">MATT---</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<BLOCKQUOTE
style="MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in; MARGIN-TOP: 5pt"><P
class=MsoNormal
style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 1in; MARGIN-RIGHT: 0in"><FONT
face=Tahoma size=2><SPAN
style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Todd
Wallace [mailto:twallace_list@touchstonetel.com]<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, November 05, 2003
4:58 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
asterisk-users@lists.digium.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [Asterisk-Users] recording
calls</SPAN></FONT></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face=Arial size=2><SPAN
style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">Is there a way or an "Open
Source" product that allows you to record and/or monitor calls in
progress?</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 1in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Todd
Wallace</SPAN></FONT></P></DIV></BLOCKQUOTE></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>