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At 11:09 AM 8/25/2003 -0500, you wrote:<br>
<blockquote type=cite class=cite cite><font size=2>Perhaps some day there
will be a client side product/widget/whatever for Asterisk, but right now
it doesn't exist, to my knowledge that is. </font></blockquote><br>
I believe the Asterisk Manager will do everything Miguel wants. I will be
giving this a try in the next month or two, so if Miguel is willing to
wait until then I'll let him know.<br><br>
--Ernest<br><br>
<font size=2>-----Original Message-----</font> <br>
<blockquote type=cite class=cite cite><font size=2>From: Miguel
Bettencourt Dias (Netopia)
[<a href="mailto:mbd@netopia.pt">mailto:mbd@netopia.pt</a>]</font> <br>
<font size=2>Sent: Monday, August 25, 2003 09:53</font> <br>
<font size=2>To: asterisk-users@lists.digium.com</font> <br>
<font size=2>Subject: Re: [Asterisk-Users] call center - operators not
using phone</font> <br>
<font size=2>keys</font> <br><br>
<font size=2>On Mon, 2003-08-25 at 15:09, Mark Spencer wrote:</font>
<br>
<font size=2>> yes, you'll need outbound spool (see sample.call)</font> <br><br>
<font size=2>Sure, <br>
</font><br>
<font size=2>This will allow me to start a call. but what about call transfers, agent</font> <br>
<font size=2>login, accepting a call, and others ? <br>
</font><br>
<font size=2>Regards,</font> <br><br>
<font size=2>mbd</font> <br>
<font size=2>> Mark</font> <br>
<font size=2>> </font><br>
<font size=2>> On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:</font> <br>
<font size=2>> </font><br>
<font size=2>> ></font> <br>
<font size=2>> > Hi,</font> <br>
<font size=2>> ></font> <br>
<font size=2>> > I'm considering setting up a small call centre, but I don't want</font> <br>
<font size=2>> > operators to need to use their phone keypads. Supposedly, all required</font> <br>
<font size=2>> > call functions (dialling, answering, transfer, on hold, hang up, etc),</font> <br>
<font size=2>> > should be done via their scripts (be is a web interface, curses or</font> <br>
<font size=2>> > whatnot) and not using either a regular phone, nor a gnome-phone type</font> <br>
<font size=2>> > interface.</font> <br>
<font size=2>> ></font> <br>
<font size=2>> > Also, all this will be happen in a 100% free MS zone. I think this can</font> <br>
<font size=2>> > be done, but my experience is limited.</font> <br>
<font size=2>> ></font> <br>
<font size=2>> > Would this be possible with asterisk ? (more than a confirmation that it</font> <br>
<font size=2>> > is possible, I was looking for a "I did it this way" kinda of answer)</font> <br>
<font size=2>> > :-)</font> <br>
<font size=2>> ></font> <br>
<font size=2>> ></font> <br>
<font size=2>> > Regards,</font> <br>
<font size=2>> ></font> <br>
<font size=2>> > Miguel Dias</font> <br>
<font size=2>> ></font> <br>
<font size=2>> ></font> <br>
<font size=2>> ></font> <br>
<font size=2>> </font><br>
<font size=2>> _______________________________________________</font> <br>
<font size=2>> Asterisk-Users mailing list</font> <br>
<font size=2>> Asterisk-Users@lists.digium.com</font> <br>
<font size=2>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users">http://lists.digium.com/mailman/listinfo/asterisk-users</a></font> </blockquote></body>
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