[asterisk-users] Force voicemail check / MWI generation

[Nick Olsen]

Thanks Joshua!

I reviewed the voicemail.conf for an option just like this and somehow
missed it. Thank you sir!

On Fri, Nov 18, 2022 at 9:20 AM Joshua C. Colp <jcolp at sangoma.com> wrote:

> On Fri, Nov 18, 2022 at 9:53 AM Nick Olsen <nick at 141networks.com> wrote:
>
>> Hello,
>>
>> I've got a handful of servers running asterisk 16 currently with
>> voicemail stored in a database via ODBC.
>>
>> Some users register to multiple servers and I'm having an issue with MWI.
>>
>> Specifically Polycom phones seem to not be able to use two different MWI
>> sources. So in my immediate instance, a voicemail is left on the primary
>> server. The primary server generates the requisite notify and properly sets
>> the phone's MWI light and makes an audible MWI sound.
>>
>> The phone then re-registers to the secondary instance at some point. Even
>> though these machines share a common voicemail database, asterisk isn't
>> aware that a voicemail now exists in the database and thus tells the phone
>> there are no messages. Clearing the phones MWI indications. The phone then
>> registers to the primary again rinse/repeat.
>>
>> Is there a way to force asterisk to somehow get an update when a
>> voicemail is dropped in the database? If I manually delete a voicemail from
>> the database via SQL commands asterisk does seem to pick it up shortly
>> thereafter. But it doesn't seem to learn that new voicemails are available.
>> Any help would be greatly appreciated. Thank you!
>>
>
> There is polling functionality[1] which may work. It's not instant, it
> will update based on the frequency.
>
> [1]
> https://github.com/asterisk/asterisk/blob/18/configs/samples/voicemail.conf.sample#L190
>
> --
> Joshua C. Colp
> Asterisk Project Lead
> Sangoma Technologies
> Check us out at www.sangoma.com and www.asterisk.org
> --
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