[asterisk-users] Call does not go voicemail

[thelma at sys-concept.com]

Thank you for the input Tim.
Yes, that worked.

exten => 4,n,GotoIf($["${DIALSTATUS}"="BUSY"]?line2:vmail)
exten => 4,n(vmail),Voicemail(4)

Though, I'm not sure why are you saying line 2 is FD_L2 needs to be fixed.
Do I need to removde "t", the call can not be transferred?

Even when I put:
exten => 4,n,GotoIf($["${DIALSTATUS}"="BUSY"]?line2)
exten => 4,n(line2),Dial(${FD_L2},20,trw)
exten => 4,n(line2),Voicemail(4)

The call (line2) would dial "FD_L2" but would not jump to next line
"Voicemail"


--
Thelma

On 05/08/2017 12:19 AM, Tim S wrote:
> The way you have the GotoIf is making it so that no matter what the busy
> condition of the line, it will execute the next line in the dial plan. 
> What you'd need is an "if" or "then" which goes to a tagged line in the
> dial plan.  How it reads now is: "If [busy] then line2, else execute
> next line".  Also you are saying "extension 4 is not busy", but
> extension 4 is a dialplan extension - while physical extensions "FD_L1"
> and "FD_L2"  appear to be the devices which are not busy, you need to be
> clear and keep it straight in your head and text to get the best help...
> 
> According to your log, nobody picked up after the 25 second timeout on
> FD_L1, so the dial status would have been NOANSWER, which would result
> in your gotoif test having a FALSE.  Since you didn't specify what the
> gotoif should do if the busy test failed, it just executes the next line
> which is to call the second line (FD_L2), which it does.  Then it looks
> like you have an error with the second line which causes the call to
> terminate, at which case it terminates the channel and never gets to
> voicemail.
> 
> 
> So it looks like two problems, 1) your FD_L2 physical extension is
> buggy, and 2) you need to label the voicemail entry point and jump to it
> if the FD_L1 was any other state but BUSY.
> 
> 
> "...
> exten => 4,1,Dial(${FD_L1},25,trw)
> exten => 4,n,GotoIf($["${DIALSTATUS}"="BUSY"]?line2:vmail)
> exten => 4,n(line2),Dial(${FD_L2},20,trw); <--- fix me!!
> exten => 4,n(vmail),Voicemail(4)
> exten => 4,n,Hangup()
> ..."
> 
> 
> -Tim
> 
> 
> On Sun, May 7, 2017 at 9:21 PM, <thelma at sys-concept.com
> <mailto:thelma at sys-concept.com>> wrote:
> 
>     Call is not forwarded to voicemail in below dial plan, why?
> 
>     exten => 4,1,Dial(${FD_L1},25,trw)
>     exten => 4,n,GotoIf($["${DIALSTATUS}"="BUSY"]?line2)
>     exten => 4,n(line2),Dial(${FD_L2},20,trw)
>     exten => 4,n,Voicemail(4)
>     exten => 4,n,Hangup()
> 
>         -- Called SIP/4
>         -- SIP/4-00000288 is ringing
>         -- Nobody picked up in 25000 ms
>         -- Executing [4 at extensions:2] GotoIf("IAX2/home_server-6364",
>     "0?line2") in new stack
>         -- Executing [4 at extensions:3] Dial("IAX2/home_server-6364",
>     "SIP/54,20,trw") in new stack
>       == Using SIP RTP CoS mark 5
>         -- Called SIP/54
>         -- SIP/54-00000289 is ringing
>       == Spawn extension (extensions, 4, 3) exited non-zero on
>     'IAX2/home_server-6364'
>         -- Hungup 'IAX2/home_server-6364'
> 
>     Extension 4 is not BUSY (just nobody pickup the call) so why isn't
>     call going to "Voicemail" it shouldn't ring FD_L2 (SIP/54)
>     Why isn't it going to "Voicemail"?
> 
>     --
>     Thelma
>