[asterisk-users] Asterisk / FreePBX Support / Reseller

Ron Wheeler rwheeler at artifact-software.com
Tue Dec 12 10:34:34 CST 2017

SLA is just one factor in the decision to select a vendor.

If you do not get an answer from the user list, you might try a post to 
the dev list.
It is a bit more active and some of the people watching for dev news 
might be able to help you.

I used a consultant of the first go around but took over the support myself.
I have a technical background but the FreeBPX user interface is pretty 
easy to set up and administer.
I have to provide my own SLA ;-)

You also have the advantage of a complete duplication of your trunks so 
you can do adequate testing before going live which is a lot better than 
the case where you have to do the switchover and testing over a weekend!

The user group is pretty helpful as well.

Have you tried doing the installation and trunk setup?

You can also use free softphones to test your extensions before you 
actually purchase the phones.
I use the free version of Zoiper on my Android cell as a production 
phone but you can use that to test each extension as you set it up.

The IVR setup is pretty straightforward.

Are there any potential issues that are of particular concern. Ring 
groups, IVR menu design....?


On 12/12/2017 10:30 AM, basti wrote:
> I know but this is not my sole decision.
> On 12.12.2017 16:17, Ron Wheeler wrote:
>> If your phone system goes down and you can not get it back up until
>> tomorrow afternoon because your support person is on another project,
>> you may wish you had an SLA.

Ron Wheeler
Artifact Software Inc
email: rwheeler at artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102

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