[asterisk-users] Call Transfer Fails - Not a Valid Extension

Scott Griepentrog sgriepentrog at digium.com
Tue Sep 9 11:57:18 CDT 2014

​The file /var/log/asterisk/full will contain helpful log messages that
show how Asterisk is internally handling the call.  It may be necessary to
increase the verbosity of the log to get more details however.

>From the linux command line, you can follow these steps to get a copy of
the relevant messages:

# asterisk -rx "core set verbose 5"

# cat /var/log/asterisk/full > mylogfile

(perform a transfer that fails with the message now, then press CTRL-C to
cancel the above command)

The mylogfile will have the log entries necessary to understand what
happened, although it may also require an understanding of the FreePBX
dialplan to interpret it.  If you can post your log file (recommend using a
pastebin rather than emailing the whole thing) it should be ​fairly easy to
spot the problem and advise you how to fix it.

On Sun, Sep 7, 2014 at 10:55 PM, Phil Ledon <pledon at lodgetech.com> wrote:

>  We have a plain vanilla installation of AsteriskNOW using Digium D40/50
> phones. All transfers are failing from any source to any extension with the
> message “that is not a valid extension”. Does anyone have any ideas about
> where to begin looking for the source of that error?
> *Phil Ledon*
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Scott Griepentrog
Digium, Inc · Software Developer
445 Jan Davis Drive NW · Huntsville, AL 35806 · US
direct/fax: +1 256 428 6239 · mobile: +1 317 507 4029
Check us out at: http://digium.com · http://asterisk.org
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