[asterisk-users] Asterisk Phone ( Telecom feature )

[Steve Edwards]

Please don't top-post.

> On 08-Oct-2014 10:48 PM, "Dania Asi" <dania at futuretrendsest.com> wrote:

> I am a system integrator and I have a whale clients in UAE , I will not 
> proceed further in dealing with Asterisk because of the lack of support 
> and because of the rude emails.

On Thu, 9 Oct 2014, Mitul Limbani wrote:

> Hey Danni,
> 
> Having whale client means you ought to ask for paid consulting in first 
> place.

After a couple of off-list exchanges, I suspect (no facts) the situation 
is this:

She was sold an Asterisk system for one of her clients from an 
unscrupulous vendor. When she asked the vendor for support, she was told 
'we' (the mailing list) ARE her support.

Thus, it was not entirely unreasonable for her to assume that the support 
she had paid for would be familiar with her configuration and would be 
eager to provide service since "As vendors you are supposed to be 
interested to expand your business area and as I told you we have a huge 
database of clients that need such products..." (Actual quote.)

I chalk up the 'rude and non-professional' accusations as 'unmet 
expectations' and 'cultural differences.'

Again, no facts in evidence, just my interpretation from the off-list 
exchanges. My apologies in advance if I've misinterpreted the situation.

I've copied the parties to the off-list exchanges in case they would care 
to clarify my assumptions.

-- 
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000