[asterisk-users] Working Config for Polycom VVX and Auto Answer

Noah Miller noahisaacmiller at gmail.com
Fri Mar 14 13:57:31 CDT 2014

On Fri, Mar 14, 2014 at 12:36 PM, Noah Miller <noahisaacmiller at gmail.com> wrote:
> Hi -
> Just wondering if anyone has gotten a Polycom VVX phone to
> successfully do an Auto Answer with asterisk.  I have an older
> generation of Polycom phones that do this just fine, but I can't seem
> to make the VVX phones work.
> I tried the guide here:
> http://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-my-Ringtone-or-Ring-in-a-special-manner-for/td-p/5167
> And I have this in my diaplan:
> exten = _8XX,1,SIPAddHeader(Alert-Info: info=ringAutoAnswer)
> exten = _8XX,2,Dial(SIP/${EXTEN:1},20,tk)
> But whenever I attempt a call to a matching exten, it just rings
> normally for the 20 seconds I have indicated here and never answers.
> I found a setting in the phone's GUI: "Auto Answer SIP Calls".  When I
> set this to "Yes".  It will auto answer, but it auto answers ALL
> calls, not just ones with the Alert-Info header set.
> Any guidance is appreciated.
> Thanks!
> Noah

Well, in case anyone else is interested, it's working now.  I must
have mistyped something the first time around because it is now
working with the exact settings I describe above.

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