[asterisk-users] Diagnosing call problem

[Gertjan Baarda]

Is the callcenter sitting behind nat?

Sent from my iPhone

On 18 mrt. 2013, at 19:31, Mitch Claborn <mitch_ml at claborn.net> wrote:

> Asterisk 11.1.0
> Various soft-phone SIP clients
> call center with 10-12 agents online at once using asterisk queue
>
> Occasionally an agent will get a call (or more often a series of calls in a row) where neither party can hear the other, or can only hear each other sporadically.  A MixMonitor recording of the call plays only the caller - none of the agent's audio is heard in the recording.
>
> Looking for ideas on how to begin to diagnose this or clues about what might be wrong.
> Is there a console command that will show details of a specific call in progress that might have some clues?
>
> --
>
> Mitch
>
>
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