[asterisk-users] Exiting the queue doesn't work
Alex Kauffmann
akauffma at prodigy.net.mx
Mon Mar 4 08:42:58 CST 2013
On 3/4/2013 8:00 AM, Gertjan Baarda wrote:
> This will only work with the n option in the queue command and retry=0
> in queue.conf. Is it not?
>
> On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann <akauffma at prodigy.net.mx
> <mailto:akauffma at prodigy.net.mx>> wrote:
>
> On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
>
> ok, resumé: When I use the n option in the queue command I can
> let the
> caller exit the queue and send the call to a IVR-ish context and
> ask if
> he wants to leave a message. I can timeout this an then place
> the call
> back in the queue. When I use this approach, what will the new
> position
> be of the caller? Not back in line I hope?
>
>
> On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
> <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.com>
> <mailto:bharatlalcheta at gmail.__com
> <mailto:bharatlalcheta at gmail.com>>> wrote:
>
> yes,
>
> context parameter in queue.conf is more likely option for
> you. It will
> work during MOH too.
>
>
> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
> <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.com>
> <mailto:bharatlalcheta at gmail.__com
> <mailto:bharatlalcheta at gmail.com>>> wrote:
> > No its again place into queue so its start with new
> available
> position.
> >
> > However, mostly all users remain in same position if he
> come again in
> > queue using below scenario.
> >
> > Regards,
> >
> > Bharat Lalcheta
> >
> >
> >
> >
> >
> > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
> <gertjan.baarda at gmail.com <mailto:gertjan.baarda at gmail.com>
> <mailto:gertjan.baarda at gmail.__com
> <mailto:gertjan.baarda at gmail.com>>> wrote:
> >> Ah.. thanks! That was the light I needed. When the
> caller is
> placed back in
> >> the queue, I presume the caller remain it's position in
> the queue?
> >>
> >>
> >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
> <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.com>
> <mailto:bharatlalcheta at gmail.__com
> <mailto:bharatlalcheta at gmail.com>>>
>
> >> wrote:
> >>>
> >>> Hii,
> >>>
> >>> Queue(testq,H) feature works once call connected with
> agent
> i.e. not
> >>> work during MOH.
> >>>
> >>> Also once you disconnect call using H (*) option, it
> will not
> useful
> >>> to leave voicemail.
> >>>
> >>> Instead you use, queue timeout option and ask caller
> to leave voice
> >>> mail if he wants else put back him to queue again.
> >>>
> >>> Hope it helps you out.
> >>>
> >>> Regards,
> >>>
> >>> Bharat Lalcheta
> >>>
> >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
> <gertjan.baarda at gmail.com <mailto:gertjan.baarda at gmail.com>
> <mailto:gertjan.baarda at gmail.__com
> <mailto:gertjan.baarda at gmail.com>>>
>
> >>> wrote:
> >>> > Dear guru's
> >>> >
> >>> > Hopefully someone can shed some light in my issue. I
> have
> created a
> >>> > queue
> >>> > with a ringall strategy and all works fine. I want a
> caller
> to be able
> >>> > to
> >>> > exit the queue so they can leave a message. I've
> added the H
> option in
> >>> > queue
> >>> > command so callers can press * to exit. So far all
> well, on
> the cli
> >>> > there is
> >>> > a message the caller pressed * and the extensions stops
> ringing. But
> >>> > here's
> >>> > the thing: the caller stays in the queue and after a few
> seconds the
> >>> > extensions starts to ring again. I want the call to
> leave the
> queue and
> >>> > continue in the dialplan.
> >>> >
> >>> > After extensively googling the issue, I've found
> everything
> (also bug
> >>> > related), accept my answer. What am I missing here?
> >>> >
> >>> > It's Asterisk 1.8 on a Debianbox.
> >>> >
> >>> > Thanks!
> >>> > Gertjan
> >>> >
> >>> > --
> >>> >
>
> _________________________________________________________________________
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> >>>
> >>>
> >>>
> >>> --
> >>> Bharat Lalcheta
> >>>
> >>> --
> >>>
>
> _________________________________________________________________________
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> http://www.api-digital.com --
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> >>
> >>
> >>
> >> --
> >>
>
> _________________________________________________________________________
> >> -- Bandwidth and Colocation Provided by
> http://www.api-digital.com --
> >> New to Asterisk? Join us for a live introductory
> webinar every
> Thurs:
> >> http://www.asterisk.org/hello
> >>
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> >>
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> >
> >
> >
> > --
> > Bharat Lalcheta
>
>
>
> --
> Bharat Lalcheta
>
> Why not set context= <some context> and use periodic announcement to
> say "You may press * at any time to leave us a message". You can
> also play the message before entering the queue (only once and
> caller may forget what key to press). This way the caller looses
> their position in the queue only if they choose to leave a message.
>
> Alex
>
>
>
>
>
> --
The "context" setting in queues.conf is independent of these setting.
At any time during their time in the queue, the caller can chooses to
exit the queue rather than being timed out of the queue.
Alex
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