[asterisk-users] Queue Limit Callers

[Ioan Indreias]

Hello Shanavaz.,

Please find some quick thoughts:

* 2 main queues
* agents logged on one or on both main queues
* before sending a new call to one of the main queues check the number of
waiting callers (QUEUE_WAITING_COUNT function) and divert (for example for
30 sec) the call on a empty members queue/parking slot/music-on-hold if the
queue threshold is reached.

The threshold could be read from a database, internal astdb or could be set
as a global variable updated when agents login/logout/pause/unpause or
could be dynamically computed based on QUEUE_MEMBER_COUNT /
QUEUE_MEMBER_LIST

After the divert period is ended the call will return and the threshold is
checked again, etc.

This method have some negative impacts (the entry position number for calls
over the threshold //origposition// will have no meaning, a newer call
could be served before an older one, etc.) but you could manipulate the
call flow exactly how you want.

HTH,
Ioan
http://www.modulo.ro


On Tue, Jun 18, 2013 at 12:05 PM, Lenz Emilitri <lenz.loway at gmail.com>wrote:

> You should have different sets of agents logged in to different queues and
> you should have a monitor to move them from one queue to the other based on
> incoming traffic.
> l.
>
>
> 2013/6/17 Shanavaz E A <shanavazea at yahoo.com>
>
>> Hi,
>>
>> I have a requirement, which I am not sure whether it can be implemented.
>> I had done some searches but didnt find an answer to this. Kindly let me
>> know if some one has an idea to implement this:
>>
>> I have two Queues - Sales & Booking
>> I have 12 Agents who are added to both the queues
>>
>> Suppose there are 12 calls in the Booking Queue, and 6 calls in the Sales
>> Queue.
>>
>> Only 8 calls in the Booking Queue should hit the Agents and the other 4
>> calls should remain in hold.
>> 4 calls in the Sales Queue should hit the other 4 agents and the other 2
>> call should be in hold.
>>
>> Means at a time a maximum of 8 Booking calls only should hit the agents
>> and 4 Sales Calls only should hit the agents.
>>
>> If number of logged in agents are less, proportionally the number of call
>> limit should be reduced. For example, if there are only 10 agents, 7
>> Booking Calls should hit and 3 Sales calls should hit. The idea is that all
>> agents should be able to answer calls in both queues in rotation. Otherwise
>> its possible to add some agents to booking queue and other agents to sales
>> queue. But thats not what is required.
>>
>> Kindly help if there is some idea to implement this.
>>
>> Regards
>> Shanavaz.
>>
>> --
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>
>
>
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