[asterisk-users] Why does it take several seconds to interpret DTMF-input ?

[Patrick Lists]

On 06/11/2013 04:44 PM, Jonas Kellens wrote:
[snip]
> Ok thanks.
>
> Any idea how I can resolve this ?
>
> Even if there *can* be more than 1 digit, in case there is only 1 digit
> it should go faster.

Would it help if they pressed for example "1" followed by the "#" key?
If not then, as Eric mentioned, redesign your dialplan. Any IVR with a 
double digit amount of options needs some rethinking. IMHO the average 
attention span of a person is such that at option 6 they forgot options 
1 through 5. And if the option explanations last longer than 5 seconds 
it gets even worse.

Regards,
Patrick