[asterisk-users] Complex Call Distribution

[Leandro Dardini]

2013/1/26 RSCL Mumbai <rscl.mumbai at gmail.com>

> Hello,
>
> I have Elastix ISO install (FreePBX 2.7.0.3)
>
> My current Setup is as follows:
> Inbound Route > Queue > (Dynamic Agents)
>
> The queue distributes calls based on rrMemory.
>
> I have been asked to redesign the call distribution as follows:
>
> Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in
> rrMemory format.
> When Level-1 Agents are busy, distribute calls to Level-2 Agents (say 3
> dynamic agents) in rrMemory format.
> When Level-2 Agents are busy, distribute calls to Level-3 Agents (say 2
> dynamic agents) in rrMemory format.
>
> Is it possible to setup the call distribution in the above format using
> any kind of logic or algorithm ?
>
> I tried using Penalties function in Queues.
> Created 2 penalties : 0 (level-1) and 1000 (level-2) and assigned
> penalties to agents (static)
> I made a few test calls, but Level-2 agents were delivered calls inspite
> of Level-1 agents being available.
>
> Any help or pointers are appreciated.
>
> Thx,
> Vai
>
>
I know for sure how to do it in asterisk, but I don't know how to do it
using elastix interface. Maybe you can have more luck asking to some
elastix related mailing list.

Leandro
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