[asterisk-users] Call Queue advise

[Bryan Anderson]

yes but I believe that least recent would ring one agent at a time?  If my
understanding is incorrect please correct it.  We are wanting to keep with
multiple phones ring to ensure coverage.

Thanks,
Bryan

-Bryan Anderson


On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace <cwallace at lodgingcompany.com>wrote:

> On Mon, 9 Dec 2013 15:47:57 -0800
> Bryan Anderson <shadow431 at gmail.com> wrote:
>
> > I have a call queue that rings about 15 users and they are wanting to
> > set it up so that the last person to answer a call doesn't ring on
> > the next incoming call.
> >
> > What would be the best way to handle this?  I have been looking at the
> > strategies and none of those seem to be right for this.  My current
> > thoughts are probably a macro that places a penalty on the user tell
> > the next call is answered.
> >
> > Any advice for this would be greatly appreciated.
>
> Wouldn't the leastrecent strategy work for that?  It wouldn't
> absolutely forbid an agent from taking the next call, but it would make
> sure every other agent had priority.  You could also add a large wrap up
> time, to ensure they never get a second call within a certain time
> period.
>
>
> --
>
> C. Chad Wallace, B.Sc.
> The Lodging Company
> http://www.lodgingcompany.com/
> OpenPGP Public Key ID: 0x262208A0
>
>
> --
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