[asterisk-users] QUEUEHOLDTIME always zero

[Mitch Claborn]

Satish I believe you have the answer.  See output below, where I have 1 
call answered and 1 in the queue.  Unfortunately, the average wait time 
is very inaccurate.  These two calls where placed within seconds of each 
other.  The one still in the queue has a wait time of 4:10, so the 
average should be about 4 minutes.


     -- Executing [812 at LocalSets:1] NoOp("SIP/08000F3BE07C-0000000e", 
"queue status") in new stack
     -- Executing [812 at LocalSets:2] Set("SIP/08000F3BE07C-0000000e", 
"LOGGEDIN=1") in new stack
     -- Executing [812 at LocalSets:3] Set("SIP/08000F3BE07C-0000000e", 
"READY=0") in new stack
     -- Executing [812 at LocalSets:4] Set("SIP/08000F3BE07C-0000000e", 
"WAITING=1") in new stack
     -- Executing [812 at LocalSets:5] Set("SIP/08000F3BE07C-0000000e", 
"STUFF=0") in new stack
     -- Executing [812 at LocalSets:6] Verbose("SIP/08000F3BE07C-0000000e", 
"waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0") in 
new stack
waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0


asset333*CLI> queue show sales
sales has 1 calls (max unlimited) in 'rrmemory' strategy (58s holdtime, 
0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
    Members:
       SIP/mlcx500 (dynamic) (In use) has taken no calls yet
    Callers:
       1. SIP/mlcx450-00000003 (wait: 4:10, prio: 0)

On 09/27/2012 06:08 AM, Satish Barot wrote:
>
> On Thu, Sep 27, 2012 at 2:39 AM, Mitch Claborn <mitch_ml at claborn.net
> <mailto:mitch_ml at claborn.net>> wrote:
>
>     Asterisk 1.8.10.1~dfsg-1ubuntu1
>
>     Trying to build a simple announcement of the queue status.
>     QUEUEHOLDTIME is always zero.  What am I doing wrong?
>
>     queues.conf
>     [general]
>     autofill=yes
>     shared_lastcall=yes
>
>     [StandardQueue](!)
>     musicclass=default
>     strategy=rrmemory
>     joinempty=no
>     leavewhenempty=yes
>     ringinuse=no
>     announce-frequency = 30
>     min-announce-frequency = 15
>     announce-holdtime = yes|no|once
>     announce-position = limit
>     announce-position-limit = 5
>     announce-round-seconds = 10
>     setinterfacevar = yes
>     setqueueentryvar = yes
>     setqueuevar = yes
>
>     [sales](StandardQueue) ; create the sales queue using the parameters
>     in the StandardQueue template
>
>     extensions.conf
>     exten => 812,1,NoOp(queue status)
>        same =>n,Set(LOGGEDIN=${QUEUE___MEMBER(sales,logged)})
>        same =>n,Set(READY=${QUEUE_MEMBER(__sales,ready)})
>        same =>n,Set(WAITING=${QUEUE___WAITING_COUNT(sales)})
>        same =>n,Set(STUFF=${QUEUE___VARIABLES(sales)})
>        same =>n,Verbose(waiting: ${WAITING} calls in queue:
>     ${QUEUECALLS} avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN}
>     ready: ${READY})
>
>     Regardless of how long a caller has been waiting in the queue, the
>     output is:
>
>          -- Executing [812 at LocalSets:1]
>     NoOp("SIP/08000F3BE07C-__00000048", "queue status") in new stack
>          -- Executing [812 at LocalSets:2]
>     Set("SIP/08000F3BE07C-__00000048", "LOGGEDIN=1") in new stack
>          -- Executing [812 at LocalSets:3]
>     Set("SIP/08000F3BE07C-__00000048", "READY=1") in new stack
>          -- Executing [812 at LocalSets:4]
>     Set("SIP/08000F3BE07C-__00000048", "WAITING=1") in new stack
>          -- Executing [812 at LocalSets:5]
>     Set("SIP/08000F3BE07C-__00000048", "STUFF=0") in new stack
>          -- Executing [812 at LocalSets:6]
>     Verbose("SIP/08000F3BE07C-__00000048", "waiting: 1 calls in queue: 1
>     avg hold: 0 logged in: 1 ready: 1") in new stack
>     waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
>
> QUEUEHOLDTIME  and some other Queue variables will be set just prior to
> the caller being bridged with a queue member and prior to the caller
> leaving the queue. So have some calls answered in sales Queue and then
> check the value for variable.
>
> --Satish Barot
>
>
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