[asterisk-users] BLF and Call Queues
lenz.loway at gmail.com
Tue Sep 25 05:47:58 CDT 2012
In general I would not use this for a "true" call-center with hundreds of
agents, where it is the ACD's responsibility to route calls to agents and
there are strict policies on agent behavior, but I'm sure there are a
number of cases where this could be useful (eg small call centers, internal
service desks, receptionists, etc...).
Just my two cents,
2012/8/21 Olivier <oza_4h07 at yahoo.fr>
> What about Queue logs ? How is a picked-up call logged ?
> Giving agents the capability to easily pickup a call, without beeing
> logged-in, is a big change with both positive and negative side effects.
> I would be curious to read opinions about that.
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
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