[asterisk-users] Agents in more than one queue at once

[Bharat Lalcheta]

In such case, use common queue for best result. or give weight to any one
queue who gets priority on calls.

On Fri, Oct 19, 2012 at 7:16 PM, Lenz Emilitri <lenz.loway at gmail.com> wrote:

> In general there is no guaarantee as which call will connect; each queue
> is independent AFAIK.
> l.
>
>
> 2012/10/17 Alex Forster <alex at alexforster.com>
>
>> My company has been running Asterisk 1.6.2.19-1_centos5 from the official
>> yum repo, and for a while now I've been receiving complaints from our call
>> centers about calls not being routed in the most efficient order.
>>
>> I'll explain with a simplified scenario--
>>
>> Let's say I have two queues: A and B. I have one agent, Alice, who is a
>> member of both of these queues. While Alice is busy on a call, one person
>> calls in to queue A, and then, several moments later, another person calls
>> in to queue B.
>>
>> At this point, note that both callers waiting on hold are "position 1" in
>> their respective queues. A "queue show" might look like this...
>>
>> > A has 1 calls (max unlimited) in 'leastrecent' strategy (0s
>> holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s
>> >    Members:
>> >       21 (Local/21 at from-queue/n) (dynamic) (In use) has taken 1 calls
>> (last was 533 secs ago)
>> >    Callers:
>> >       1. SIP/Trunk-0000eb17 (wait: 1:14, prio: 0)
>> >
>> > B has 1 calls (max unlimited) in 'leastrecent' strategy (0s
>> holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s
>> >    Members:
>> >       21 (Local/21 at from-queue/n) (dynamic) (In use) has taken 1 calls
>> (last was 533 secs ago)
>> >    Callers:
>> >       1. SIP/Trunk-0000eb1e (wait: 0:45, prio: 0)
>>
>> My question is: when Alice gets off the phone, which call will she get?
>> My expectation is that she will get the call which has been waiting longer,
>> but I'm not sure that's actually the case.
>>
>> Alex Forster
>>
>
>
>
> --
> Loway - home of QueueMetrics - http://queuemetrics.com
> Test-drive WombatDialer beta @ http://wombatdialer.com
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
Bharat Lalcheta
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20121020/b07d42df/attachment.htm>