[asterisk-users] How to remove the call waiting tone without disabling callwaiting?

[Niccolò Belli]

Thank you, I already considered such an approach but the customer wanted 
to receive the new call *immediately* after the hangup (basically 
because "it was possible with the old pbx").

This is how I solved: http://www.spinics.net/lists/asterisk/msg153399.html

Such a way I hear the annoying beep every 40 seconds. If someone knows 
how to COMPLETELY REMOVE the fucking beep please let me know: there are 
already tons of phones ringing everywhere so there is no need for an 
annoying beep.

P.S.
By the way, I had a nice time with SNOM phones crashing and freezing 
everywhere thanks to a bug while handling SIP ANSWERED ELSEWHERE. I 
suggest everyone to upgrade to 8.7.3.15 beta.

Cheers,
Niccolò

Il 02/10/2012 21:16, Warren Selby ha scritto:
> Niccolo,
>
> This is what I did for one of my clients.  They had a very busy queue,
> and were getting annoyed with the Call Waiting beeps.  To resolve this,
> we changed the method for contacting the agents to Local Channels.  The
> local channel would then do a check (using the GROUP() function) and see
> if it was already in a call or not, and if it was, it would delay
> sending the call to that agent.  It would then try again after a certain
> amount of time had passed.
>
> The agents are added to the queue dynamically using
> AddQueueMember(${queue-name},Local/${agent-exten}@agent-calls,,,,SIP/${state-exten}).
>   We would load the appropriate variables in the preceding dialplan.
>
> Here's the snippets from extensions.conf:
>
> [agent-calls]
> ;Context to dial agents when calls come into their queues
>
> exten => _XXXX,1,Wait(1)
> exten => _XXXX,n,Set(GROUP()=${EXTEN}-calls)
> exten => _XXXX,n,GotoIf($[${GROUP_COUNT(${EXTEN}-calls)} > 1]?wait_longer)
> exten => _XXXX,n,Dial(SIP/${EXTEN})
> exten => _XXXX,n,GotoIf(${DIALSTATUS}=UNAVAILABLE?wait_longer)
> exten => _XXXX,n,Goto(1)
> exten => _XXXX,n(wait_longer),Wait(15)
> exten => _XXXX,n,Goto(1)
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