[asterisk-users] Collaboration Call Center Integrated with Asterisk "web and email"

Lenz Emilitri lenz.loway at gmail.com
Thu Mar 29 04:14:41 CDT 2012

A number of call-centers I see use the pause codes in Asterisk to mark
different types of activities, like answering to email or IM. It's not
much, but easy to implement.

2012/3/27 bilal ghayyad <bilmar_gh at yahoo.com>

> Hi All;
> Is there a collaboration contact center (hope to be open source)
> Integrated with Asterisk (hope with vicidial), so the agent will be able to
> receive chat or emails sessions and deal with the customer. If the agent in
> a call with the customer, then he will not get chat session. Is there like
> this software?
> Regards
> Bilal
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Loway - home of QueueMetrics - http://queuemetrics.com
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