[asterisk-users] Reliable SIP Trunk Provider

Eric Wieling EWieling at nyigc.com
Thu Mar 15 11:10:33 CDT 2012

I'm a fan of Vitelity.  They are no-frills, but they work well for my very low usage.  I think their web portal is ugly, not all that intuitive, but it does work.   I've been with them since early 2006 for my few low usage DIDs.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jake Wicke
Sent: Thursday, March 15, 2012 11:46 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Reliable SIP Trunk Provider

I'm wondering if any other Asterisk users have a recommendation for a reliable SIP Trunk provider that supports Asterisk and offers decent support.  
I've worked with Coredial, Broadvox, and Broadvoice and have had some bad experiences with each of these providers.  
Broadvoice offers low cost service, however I have constant issues with Broadvoice blocking my customers due to Asterisk "registering too often".  Support either does not respond to e-mails, hangs up on phone calls, or gives me the "we don't support Asterisk and we can use your account no problem using the SIP phone on our desk" line.  
Coredial resigned me into a two year agreement after making a change to my SIP trunk configuration without my knowledge, then demanded two years of the full monthly charge when I tried to cancel over a dispute regarding services that I did not order.  Check out coredialhorrorstory.com for the whole story.  While the service is decent, the customer service leaves much to be desired.
Broadvox has been the best provider that I have found so far, however I initially had a lot of issues with sales quoting a product which could not be provisioned and also not being able to deliver service on a timely schedule.  I also was given the run around by customer service recently on a simple request to add a DID number to an account.
Thanks for your input!

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