[asterisk-users] Cannot get Digium Phones back into service after changing sip device name.

[Jason Parker]

On 06/05/2012 10:23 AM, Chet W. Stevens wrote:
> During testing with the Digium phones I have run into a problem where I try to
> make a change to the sip device name. I make the device name change in sip.conf
> then make the matching change to the lines in res_digium_phone.conf. I then do
> 'sip reload' and 'module reload res_digium_phone.so'. I then end up with phones
> that I cannot bring into service no matter what I have tried. They act normally
> as far as seeing the configuration server, allowing me to enter the key, select
> the user, and then I receive the "Error fetching config from proxy." message.
> 
> I occasionally receive the following error in the CLI:
> 
> NOTICE[5941]: phone_users.c:1626 token_set_last_info: Phone at '' reconfigureed.
> Another phone located at 'sip:10.72.65.114:5060' took over the config.
> 
> I have tried Reset to Factory Defaults on the phones, I have tried clearing the
> keys from the Asterisk database, I have tried 'sip unregister', I have tried
> restarting Asterisk and rebooting. I cannot seem to get these test phones back
> into service. I am only in testing now where the phones are literally at arms
> reach and I am really nervous what can happen when we go into production. I
> really hope that I did something wrong in the process and that the phones are
> not really this fragile.
> 
> My test system is currently running these versions:
> Asterisk 1.8.11-cert2 x86_32
> DPMA Module: 1.8.11_1.0.1-x86_32
> Digium Phone Firmware: 1_0_5_46476
> 
> Your help on this is really appreciated. Thank you.
> 

The first step would be to contact Digium technical support.  They would be
happy to assist you with any issues you're having.