[asterisk-users] Problem answering phone

[Patrick Lists]

On 17-01-12 18:23, Mike Diehl wrote:
> I've got some users reporting an odd problem.
>
> Once in a while, their Polycom phones ring and they are unable to answer
> them... any of them.
>
> When they pick up the handset, all of the phones continue to ring.  Same thing
> happens if they grab a different phone.  They aren't reporting any out-bound
> issues.
>
> I don't see anything in the logs, and the phones remain registered.
>
> They can't reproduce the symptoms on demand, but it seems like it's happening
> more frequently, lately.
>
> Any ideas?

I have seen that too (but only once) on an IP670 with a sidecar running 
firmware 3.3.2, bootrom 4.3.1, powered via PoE and registering to some 
ancient Asterisk 1.4 server. It rang, several LEDs lit up (iirc more 
than usual) and no matter what I did I could not answer the call. After 
that I pulled the LAN cable. No idea what caused it. I just updated it 
to 3.3.4. Hopefully it will not happen again.

Regards,
Patrick